At a Glance
- Tasks: Manage logistics operations, resolve delivery issues, and support customer care.
- Company: Join a female-founded luxury jewellery brand committed to sustainability and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on collaboration and continuous learning.
- Why this job: Be part of a team redefining modern jewellery while making a positive impact.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Location: Hybrid - Acton, London
Reporting To: Logistics Manager
Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.
Where we need your help
As a Logistics Coordinator you will own the day-to-day operational heartbeat of the logistics team, acting as the first point of escalation when web deliveries go wrong, managing our logistics inbox, overseeing inbound flows, and building our understanding of claims and lost in post data. You will work closely with our Logistics Manager and Senior Trade Partner Associate, freeing the team to focus on carrier strategy, commercial negotiations, and regulatory compliance, while you ensure nothing slips operationally. This is a hands-on role for someone who thrives on ownership, urgency, and keeping many plates spinning at once.
What you’ll do
- Web Delivery & Carrier Escalations: Act as the day-to-day escalation point for web shipment delivery issues — proactively chasing carriers when shipments are running late, at risk of failure, or require intervention. Liaise directly with carrier operations teams to resolve inflight issues, securing updates and remedial action on behalf of customers and the Customer Care team. Monitor delivery performance indicators and flag emerging patterns or carrier issues to the Logistics Manager. Develop clear processes for the Customer Care team to follow when escalating delivery queries, reducing response time and improving consistency.
- Logistics Inbox & Administration: Own and manage the logistics inbox, triaging enquiries and ensuring timely, accurate responses. Review and approve carrier and supplier invoices, checking for accuracy against agreed rates and flagging discrepancies to the Logistics Manager. Develop and document processes to handle common query types, reducing reliance on ad hoc knowledge.
- Trade Partner Liaison: Work closely with the Senior Trade Partner Associate to support the logistics aspects of wholesale orders where needed, including documentation and carrier coordination. Create manual commercial invoices for partners requiring them, ensuring accuracy and timely turnaround.
- Claims & Lost in Post Analysis: Monitor and analyse lost in post and claims data across carriers, identifying trends, patterns, and anomalies. Maintain a structured claims tracker and produce regular summaries for the Logistics Manager and wider CX team. Support the identification of serial claimant activity and flag cases requiring further investigation. Work with carriers to progress and resolve outstanding claims efficiently.
- Inbound & Supplier Logistics: Oversee inbound shipments from suppliers into the business, tracking progress and resolving delays or discrepancies. Liaise with suppliers and the fulfilment centre to ensure smooth receipt of stock.
- Product & Systems Administration: Set up and maintain product records on the Order Management System, ensuring accurate HS codes, country of origin, and pricing data. Support carrier invoice processing and flag discrepancies to the Logistics Manager for review.
What you’ll bring
- Connect & Empower: Collaborates Proactively - you build trusted relationships across various functions, ensuring reports and updates are shared efficiently. Communicates Effectively - you are a confident communicator, comfortable dealing with external partners including carriers and wholesale accounts.
- Drive & Deliver: Workflow Management - you have a proactive, self-directed approach, you take ownership and don't wait to be told what to do next. Focuses on the Right Thing - you have a strong attention to detail particularly when it comes to order and customer data. You are analytical and are comfortable working with large data sets. Delivers Results - have proven demonstrable experience of managing operational workflows and exceeding KPIs.
- Grow & Adapt: Challenges & Commits - you have a genuine curiosity for learning – whether that is new tools, techniques or processes. Embraces Change - you are comfortable working in a fast-paced, high-growth environment where priorities can shift and pragmatism is valued. Reflects & Learns - you are open to feedback and reflective about how to improve your own approach.
- Master & Apply: Solid working knowledge of shipping, carrier operations, and customs and documentation basics, you won't need to be taught the fundamentals. A data-curious mindset with the ability to spot patterns and present findings clearly.
To be successful at Monica Vinader, it helps if you...
- Are hands-on, solutions-focused, and entrepreneurial.
- Collaborate openly with humility, honesty, and humour.
- Embrace learning, teaching, and personal growth.
- Stay resilient, adaptable, and self-motivated in a creative environment.
- Speak up when you don’t know - and act fast to figure it out.
Additional Requirements
Ability to document your authorisation to work in the United Kingdom. Increased travel to our warehouse in Acton, London may be required - particularly in our peak periods.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed, Caring, Fast Paced, Exceptional, Commercial.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Logistics Coordinator Customer Care · Acton Warehouse employer: Monica Vinader
Monica Vinader is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Strategic Regional Merchandiser role. With a focus on employee growth and development, the company offers unique opportunities to engage with cross-functional teams in a vibrant London setting, all while enjoying the flexibility of hybrid working arrangements. Join us to be part of a brand that values innovation and empowers its employees to make impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator Customer Care · Acton Warehouse
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Monica Vinader and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Monica Vinader!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Monica Vinader keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator Customer Care · Acton Warehouse
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Monica Vinader:This is your chance to really connect with the team at Monica Vinader. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Monica Vinader
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Monica Vinader.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Monica Vinader that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Monica Vinader. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
