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For Companies At a Glance
- Tasks: Lead a retail team to drive sales and deliver exceptional customer service.
- Company: Join Monica Vinader, a sustainable jewellery brand with award-winning values.
- Benefits: Gain valuable experience in a fast-paced environment with a focus on growth.
- Why this job: Be a brand ambassador and make a real impact in the world of sustainable fashion.
- Qualifications: Experience in retail leadership and a passion for customer service.
- Other info: Flexible hours and opportunities for career development await you!
The predicted salary is between 500 - 1500 £ per month.
Location: Leeds
Reporting To: Area Manager
Who We Are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. We are committed to making the most sustainable jewellery using precious materials and delivering timeless style and versatility, making everyday fine jewellery accessible and affordable.
Company Highlights
- Queen's Award for Enterprise: Sustainable Development 2022
- Ethical Sustainable Jewellery Business of the year 2023
- Retail Jeweller Best Sustainable Watch/Jewellery Brand, 2024
- Top 50 Inspiring Workplaces (UK and NI), 2024
- Responsible Business of the Year, 2025
- Positive Luxury
Role Overview
The Boutique Manager leads a retail store team to drive sales, exceed targets, and deliver exceptional customer service.
Responsibilities include people management, coaching, operations, and building a client business.
Responsibilities
- Drive and exceed the sales budget.
- Develop and implement an action-oriented business plan.
- Monitor and drive store and team KPIs, ensuring opportunities for growth.
- Act as a brand ambassador, setting the standard for customer experience.
- Develop and maintain client relationships, driving repeat business.
- Network to build key relationships with corporate and local clients supporting HQ revenue events.
- Set clear individual sales objectives and KPIs, provide ongoing coaching and training.
- Lead performance reviews, support career development.
- Manage the team per company policy, escalating issues.
- Support recruitment, interview candidates, provide feedback.
- Implement brand and product training across the team.
- Execute visual merchandising guidelines at a high standard.
- Ensure store experience aligns with brand standards.
- Maintain accurate stock file, perform stock counts, report issues.
- Ensure accurate payment processing and cash handling.
- Process in-store services (engraving, aftercare) with regular training.
Qualifications & Experience
- Experience leading and coaching a retail team to success.
- Passion for customer service and delivering exceptional experiences.
- People management skills and ability to handle escalations.
- Commercial awareness with proven sales improvement record.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a fast-paced environment.
- Organised with a focus on meeting deadlines.
- Proactive, solution-focused mindset.
Additional Requirements
- Fully flexible across all locations and shift times.
- Documented authorisation to work in the United Kingdom.
Travel Requirements
Travel to other boutiques and concessions may be required.
Our Aims and Values
- Customer Obsessed – delivering outstanding, personal experiences.
- Patient – treating people with respect and an empathetic approach.
- Fast-Paced – passion for rapid growth with focus and flexibility.
- Exceptional – relentless desire to learn and improve.
- Commercial – evidence-based decision making.
- Commitment to inclusive culture, sustainability, and diversity.
EEO Statement
Monica Vinader is an equal opportunity employer.
Boutique Manager (Fixed Term Contract of up to 3 months) in Leeds employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager (Fixed Term Contract of up to 3 months) in Leeds
✨Tip Number 1
Get to know the brand inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your passion for their mission and how you can contribute to their success.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge and even a potential referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team, exceeded sales targets, or delivered exceptional customer service. We want to hear those stories that showcase your skills and experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Boutique Manager (Fixed Term Contract of up to 3 months) in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and retail shine through. We want to see how excited you are about the role and how you can contribute to our mission of delivering exceptional experiences.
Tailor Your CV: Make sure to tailor your CV to highlight your experience in leading and coaching retail teams. We love seeing specific examples of how you've driven sales and exceeded targets in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the Boutique Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they make fine jewellery accessible. This knowledge will help you connect with the brand during the interview and show that you're genuinely interested.
✨Showcase Your People Skills
As a Boutique Manager, you'll be leading a team and interacting with customers daily. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your coaching abilities and how you've driven sales through exceptional customer service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing underperformance or dealing with a difficult customer. Think of real-life scenarios where you've demonstrated your problem-solving skills and ability to stay calm under pressure. This will showcase your proactive mindset.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you would drive sales and exceed targets in the boutique. Bring ideas on action-oriented business plans and how you can monitor KPIs effectively. Showing that you understand the commercial side of retail will impress the interviewers.
