At a Glance
- Tasks: Support IT systems and infrastructure, manage service desk requests, and troubleshoot hardware issues.
- Company: Monica Vinader is a leading sustainable jewellery brand focused on accessibility and quality.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and a chance to make an impact.
- Other info: This role is onsite at our Acton Warehouse, offering hands-on experience in a fast-paced environment.
- Why this job: Join a passionate team in a creative setting, contributing to innovative IT solutions.
- Qualifications: Experience in IT support, excellent problem-solving skills, and a passion for technology are essential.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Assistant
Location: Acton Warehouse – Onsite
Reporting To: IT Operations Manager
Join us to support the technology that underpins our warehouse operations. In this role, you will provide first-line IT support, maintain operational uptime, and ensure colleagues have the tools and systems they need to work effectively.
Responsibilities
- Provide first-line IT support within a fast‑paced service desk environment, ensuring requests are resolved to a high standard and within agreed SLAs.
- Log, manage and escalated service desk tickets appropriately, keeping users informed of progress.
- Provision, prepare and ship IT equipment for new starters and role changes.
- Maintain accurate IT asset records and documentation.
- Support testing and setup within bespoke systems, including our engraving platform, working closely with internal stakeholders.
- Ensure all work aligns with IT and cyber‑security best practices.
- Support the rollout of new systems, infrastructure, and IT initiatives across the business.
- Proactively identify opportunities to improve service desk processes and user experience.
- Take ownership of assigned tasks and small projects, seeing them through to completion.
Onsite at Acton Warehouse
- Provide responsive onsite IT support to warehouse teams.
- Set up pack and work benches, including installation of desktops, tablets, monitors, peripherals, and cabling.
- Maintain, troubleshoot and repair onsite IT equipment such as laptops, desktops, printers and other peripherals.
- Support the stability and availability of systems critical to warehouse operations.
Connect & Empower
- Communicates clearly and professionally with colleagues across warehouse, retail and office teams.
- Builds trusted relationships through a friendly, approachable and dependable working style.
- Collaborates effectively with the wider IT team, escalating issues appropriately and sharing information openly.
- Understands the importance of being present and available in an onsite support role where teams rely on timely assistance.
Drive & Deliver
- Manages workload effectively in a fast‑paced, operational environment.
- Demonstrates accountability and ownership for completing tasks to a high standard.
- Is reliable and consistent in approach to work, recognising the importance of punctuality and attendance in supporting warehouse operations.
- Follows agreed processes, SLAs and security standards to ensure continuity of service.
Grow & Adapt
- Shows curiosity and a willingness to learn, building technical skills through hands‑on experience.
- Responds positively to feedback and uses it to improve performance.
- Adapts to changing priorities and operational demands with a practical, solutions‑focused mindset.
- Reflects on experiences to continuously improve effectiveness and confidence in the role.
Master & Apply
- Applies foundational IT knowledge to resolve first‑line support issues.
- Develops practical skills across hardware set‑up, troubleshooting and onsite support.
- Learns and applies new systems, tools and processes quickly.
- Understands the impact that IT reliability and responsiveness have on operational performance.
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our London / Norfolk office, Acton warehouse or retail outlets both in the UK and overseas may be required.
Junior IT Support Technician employer: Monica Vinader
Monica Vinader is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to take ownership of their projects and contribute to meaningful improvements. Located in the vibrant Acton Warehouse, the Junior IT Support Technician role offers significant opportunities for professional growth within a fast-paced environment, all while being part of a mission-driven team dedicated to sustainable luxury. With a strong emphasis on employee development and a commitment to ethical practices, Monica Vinader stands out as a place where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and hardware used at Monica Vinader. Research their operations and understand the tools they employ, such as Google Workspace and various IT security principles, to demonstrate your proactive interest in the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team. Since the role is customer-obsessed, emphasise your ability to build relationships and communicate effectively, which are crucial for success in this position.
✨Tip Number 3
Prepare to discuss your hands-on experience with IT equipment and troubleshooting. Be ready to share specific examples of how you've resolved issues in a fast-paced environment, as this will highlight your practical aptitude and problem-solving skills.
✨Tip Number 4
Express your enthusiasm for continuous learning and professional growth. Mention any relevant courses or certifications you’re pursuing, like CompTIA, to show that you're committed to expanding your knowledge and skills in the IT field.
We think you need these skills to ace Junior IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first-line support or worked in a fast-paced environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've solved problems or improved processes in previous roles, aligning with the responsibilities outlined in the job description.
Showcase Your Skills:Clearly list your technical skills, especially those mentioned in the job description such as troubleshooting, hardware installation, and familiarity with IT systems like Windows and Mac. Provide examples of how you've applied these skills in real-world scenarios.
Highlight Your Soft Skills:Emphasise your communication and customer service skills, as these are crucial for the role. Share anecdotes that illustrate your ability to build relationships and work collaboratively within a team, which is important for the culture at Monica Vinader.
How to prepare for a job interview at Monica Vinader
✨Show Your Customer Service Skills
As a Junior IT Support Technician, you'll be interacting with various users. Highlight your experience in providing excellent customer service and how you handle difficult situations. Be ready to share examples of how you've resolved issues while maintaining a positive attitude.
✨Demonstrate Technical Knowledge
Brush up on your understanding of common IT support tasks, such as troubleshooting hardware and software issues. Be prepared to discuss your familiarity with Windows, Mac, and any other relevant systems. Showing that you can quickly learn new technologies will impress the interviewers.
✨Emphasise Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Express Your Passion for Technology
Monica Vinader values individuals who are eager to learn and grow. Share your enthusiasm for technology and continuous learning. Discuss any personal projects or interests related to IT that demonstrate your commitment to the field.
