Inbound Quality Shift Team Leader

Location: London (Acton).

Reporting To: Operations Manager.

Responsibilities

• Manage the inbound quality team, ensuring supplier deliveries, customer returns and stock processing activities are completed accurately and within agreed service levels.
• Monitor daily workflow, productivity and quality performance to meet KPIs.
• Deploy labour and resources effectively to meet daily operational priorities.
• Maintain high standards of safety, quality, stock accuracy and operational compliance across the shift.
• Collaborate with Operations Managers, fellow Team Leaders and cross‑functional departments to resolve quality issues, manage stock discrepancies and drive continuous improvement.

People Management

• Coach and develop direct reports to support growth, capability and performance.
• Conduct regular 1:1s, probation reviews and performance conversations with timely, constructive feedback.
• Recognise and celebrate successes to promote engagement and a positive culture.
• Manage attendance, performance and conduct matters in line with company policies.
• Lead onboarding and training of new starters, ensuring they have the tools and support to succeed.
• Lead by example, role‑modeling values, behaviours and ways of working.
• Create an inclusive, safe and supportive environment where team members feel empowered to contribute and make decisions.
• Work collaboratively with the Leadership Team and People & Culture to resolve people‑related matters and support development.

Qualifications and Skills

• Bring your passion for maintaining exceptional quality standards and a keen eye for detail to a warehouse setting where structured delivery drives commercial impact.
• Excellent communication skills with the ability to tailor messages, drive clear two‑way communication and build strong relationships across teams.
• Demonstrated coaching ability and a commitment to developing high‑performing teams.
• Planning, organisation and coordination of inbound quality activities to ensure effective resource deployment.
• Analytical mindset: monitor performance, analyse data and use insights to drive accountability and continuous improvement.
• Adaptability and a proactive approach to changing priorities and operational demands.
• Relevant operational experience in a fast‑paced warehouse, logistics or fulfilment environment.
• Strong understanding of quality control processes, inventory control, health and safety requirements and operational best practices.

Additional Requirements

• Ability to document authorisation to work in the United Kingdom.

Travel Requirements

• Daily travel to the Acton site is required. Remote/hybrid working does not apply.
• Regular travel to the Norfolk / London office may be required.

Equal Employment Opportunity Statement

Monica Vinader is an equal opportunity employer and values diversity. Our inclusive culture pledge ensures that career opportunities and progression are open to all. We celebrate the diverse voices of our employees, partners and customers.