At a Glance
- Tasks: Support the Boutique Manager, drive sales, and coach your team to success.
- Company: Join a female-founded luxury brand committed to sustainability and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with opportunities to travel and develop your career.
- Why this job: Be part of a community that values craftsmanship and empowers individuals through beautiful jewellery.
- Qualifications: Passion for customer service, strong communication skills, and a target-driven mindset.
The predicted salary is between 40500 - 49500 £ per year.
Location: Fenwick Newcastle
Reporting To: Concession Manager
Who We Are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.
Our Commitment To Sustainability, Innovation And Positive Impact Continues To Be Recognised Across The Industry. We Are Proud To Have Received:
- Responsible Jewellery Brand, 2026 – Country & Town House
- Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
- Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Deputy Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Deputy Manager Role Is An Exciting Opportunity To:
- Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
- Drive sales and exceeding targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximise store efficiency through operations management
What You’ll Do
Driving Sales:
- Deliver sales budget at your location through driving store and team KPIs
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Building a Strong Team:
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
- Manage the team in accordance with company policy and procedures
- Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers
Delivering Efficiency:
- Execute visual merchandising guidelines to a high standard
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services (including engraving, and aftercare)
What You’ll Bring:
- A demonstrated passion for customer service and driving a business
- Commercially aware and target driven
- Excellent communication and interpersonal skills
- Flexible, able to adapt
- Ability to work well under pressure in a fast paced environment
To be successful at Monica Vinader, it helps if you:
- Are hands‑on, solutions‑focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self‑motivated in a creative environment
- Speak up when you don’t know - and act fast to figure it out
Additional Requirements:
- Ability to document your authorisation to work in the United Kingdom.
- Flexibility to travel to our other Boutiques and Concessions will be required.
Our Aims and Values:
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
- Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring: We act with respect and empathy for people, communities, and the planet.
- Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
- Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial: We make smart, data‑led decisions that create long‑term value for the business and our customers.
Inclusive Culture Pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Deputy Manager in Fenwick employer: Monica Vinader
Monica Vinader is an exceptional employer that prioritises employee growth and development within a vibrant retail environment on South Molton Street. With a strong emphasis on luxury service, our work culture fosters collaboration and innovation, providing team members with the opportunity to excel in their careers while delivering outstanding customer experiences. Join us to be part of a passionate team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Fenwick
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Monica Vinader, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Monica Vinader!
We think you need these skills to ace Deputy Manager in Fenwick
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Monica Vinader, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Monica Vinader and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Monica Vinader that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Monica Vinader
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
