At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer experiences.
- Company: Join Monica Vinader, a pioneering luxury jewellery brand committed to sustainability.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on community and inclusivity.
- Why this job: Be part of a brand that values integrity and innovation in modern jewellery.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Location: Newcastle
Reporting To: Area Manager
Who We Are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.
Our Commitment To Sustainability, Innovation And Positive Impact Continues To Be Recognised Across The Industry.
- Responsible Jewellery Brand, 2026 – Country & Town House
- Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
- Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Concession Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Concession Manager role is an exciting opportunity to help:
- Drive sales and exceed targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximise store efficiency through operations management
What You’ll Do
Driving Sales- Drive and exceed the sales budget
- Develop and implement an action orientated business plan for your location
- Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
- Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
- Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
- Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
- Coach and develop your team through feedback and regular performance reviews to help them develop their career
- Manage the team in accordance with company policy and procedures, escalating issues as they arise
- Support the recruitment process, interviewing candidates and compile feedback from trial shifts
- Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers
- Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
- Ensure in store experience is in line with the guidelines and Brand standard
- Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
- Ensure accurate payment processing and cash handling through regular training of your team
- Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team
What You’ll Bring
- Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
- A demonstrated passion for customer service and delivering exceptional customer experiences
- People management skills and an ability to deal with escalations effectively
- Commercial awareness with a track record of improving sales, KPIs and driving targets
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast paced environment with a flexible approach
- Organised with an ability to produce quality work within deadlines
- Proactive approach with a solution focused mindset at all times
To be successful at Monica Vinader, it helps if you...
- Are hands-on, solutions-focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self-motivated in a creative environment
- Speak up when you don’t know - and act fast to figure it out
Additional Requirements
- Fully flexible to work across all locations and shift times.
- Ability to document your authorisation to work in the United Kingdom.
- Travel to our other Boutiques and Concessions may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
- Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring: We act with respect and empathy for people, communities, and the planet.
- Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
- Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Concession Manager in Fenwick employer: Monica Vinader
Monica Vinader is an exceptional employer that prioritises employee growth and development within a vibrant retail environment on South Molton Street. With a strong emphasis on luxury service, our work culture fosters collaboration and innovation, providing team members with the opportunity to excel in their careers while delivering outstanding customer experiences. Join us to be part of a passionate team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager in Fenwick
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Monica Vinader, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Monica Vinader!
We think you need these skills to ace Concession Manager in Fenwick
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Monica Vinader, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Monica Vinader and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Monica Vinader that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Monica Vinader
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
