At a Glance
- Tasks: Support the Boutique Manager, drive sales, and coach your team to success.
- Company: Join Monica Vinader, a sustainable luxury jewellery brand making fine jewellery accessible.
- Benefits: Enjoy generous discounts, a pension scheme, and paid volunteering days.
- Other info: Embrace a diverse and inclusive workplace that values your unique voice.
- Why this job: Be part of a passionate team in a creative environment with growth opportunities.
- Qualifications: Retail management experience and a passion for customer service are preferred.
The predicted salary is between 30000 - 40000 € per year.
Location: Covent Garden
Reporting To: Boutique Manager
Company Overview: Monica Vinader is a sustainable luxury jewellery brand committed to buying better, wearing longer, doing better and making fine jewellery accessible and affordable.
Awards and Recognition:
- Queen's Award for Enterprise: Sustainable Development 2022
- Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller
- Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
- Top 50 Inspiring Workplaces (UK and NI), 2024
- Responsible Business of the Year, 2025, Positive Luxury
Role Overview: The Deputy Manager supports the Boutique / Concession Manager and acts as the senior management team member on shift. The role is responsible for driving sales, exceeding targets, managing people and coaching the team, and maximizing store efficiency through operations management.
Responsibilities:
- Deliver sales budget at the location through driving store and team KPIs.
- Provide a consistent and exceptional standard of customer service as a brand ambassador.
- Develop and maintain client relationships to drive repeat business.
- Network to create key relationships with corporate and local clients to support revenue‑driving events.
- Motivate the team to reach individual sales objectives and KPIs, providing ongoing coaching and training.
- Manage the team in accordance with company policy and procedures.
- Drive completion of brand and product training programs for consistent styling advice.
- Execute visual merchandising guidelines to a high standard.
- Ensure in‑store experience meets cleanliness and brand standards.
- Maintain accurate stock files and cash handling procedures.
- Process in‑store services such as engraving and aftercare accurately.
Qualifications and Experience:
- A demonstrated passion for customer service and driving business.
- Commercially aware and target driven.
- Excellent communication and interpersonal skills.
- Flexible and able to adapt.
- Ability to work well under pressure in a fast‑paced environment.
- Experience in retail management and coaching preferred.
- Understanding of visual merchandising and store operations.
What Makes You Successful at Monica Vinader:
- Doer, team player, humble, honest, straightforward and transparent.
- Good teacher/mentor, approachable and accessible.
- Problem solver, resilient, flexible, entrepreneurial and passionate.
- Quick learner, enjoys creative environment, has sense of humour.
- Open to learning and developing new skills.
Benefits:
- Generous staff discount for personal use and a family discount code.
- Workplace pension scheme.
- Paid volunteering days.
- Perkbox flexi points for discounts with other brands.
- Length of service awards for key milestones.
- Tech scheme and cycle‑to‑work scheme.
- Financial assistance – loan/advance payments.
- Private healthcare.
- Life assurance.
- Employee assistance programme 24/7.
Additional Requirements: Ability to document authorisation to work in the United Kingdom.
Travel Requirements: Travel to other boutiques and concessions may be required.
EEO and Inclusive Culture Statement: Monica Vinader is an inclusive employer and encourages applications from all backgrounds. We celebrate diverse voices and commit to ensuring career opportunities and progression are open to all.
Deputy Manager employer: Monica Vinader
Monica Vinader is an exceptional employer located in the vibrant Covent Garden, offering a dynamic work culture that prioritises sustainability and inclusivity. Employees benefit from generous discounts, a comprehensive workplace pension scheme, and opportunities for personal growth through ongoing training and development. With a commitment to ethical practices and a supportive environment, Monica Vinader stands out as a rewarding place to build a meaningful career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the brand inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your passion for sustainable luxury jewellery and how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Monica Vinader is involved. Building relationships can give you insider info and might just land you a recommendation when it comes to applying.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in retail management, like motivating a team or dealing with a difficult customer. Practising these responses will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Monica Vinader.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for customer service and the jewellery industry in your application. We love candidates who are genuinely excited about what we do at Monica Vinader!
Tailor Your CV:Customise your CV to highlight relevant experience in retail management and coaching. We want to see how your skills align with our values and the Deputy Manager role.
Be Yourself:Let your personality shine through in your cover letter. We appreciate honesty and transparency, so don’t be afraid to show us who you really are!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's values and mission. Understand their commitment to sustainability and luxury jewellery. This knowledge will not only impress but also show that you align with their ethos.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role is all about being a brand ambassador.
✨Demonstrate Leadership and Teamwork
Think of instances where you've successfully led a team or coached someone to achieve their goals. Be ready to discuss how you motivate others and drive sales, as these are key responsibilities for the Deputy Manager position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life retail situations. Practice responding to scenarios involving customer complaints, team dynamics, or visual merchandising challenges. This will help you showcase your problem-solving skills and adaptability.
