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- Tasks: Lead a team to drive sales and deliver exceptional customer service at Harrods.
- Company: Monica Vinader is a sustainable luxury jewellery brand focused on accessibility and community.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a passionate team in a creative setting, making luxury jewellery accessible to all.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Flexible working hours and travel to other locations may be required.
The predicted salary is between 29000 - 32000 £ per year.
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Join to apply for the Concession Manager – Harrods London role at Monica Vinader
Job Title: Boutique Manager
Location: Harrods
Reporting To: UK Retail Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Concession Manager at Harrods is an exciting opportunity to help:
- drive sales and exceed targets through exceptional customer service and building a client business
- people management and coaching to deliver the above
- maximise store efficiency through operations management
- Work within the exciting Selfridges London location
What you’ll do
Driving Sales
- Drive and exceed the sales budget
- Develop and implement an action orientated business plan for your location
- Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
- Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
- Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Building a Strong Team
- Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
- Coach and develop your team through feedback and regular performance reviews to help them develop their career
- Manage the team in accordance with company policy and procedures, escalating issues as they arise
- Support the recruitment process, interviewing candidates and compile feedback from trial shifts
- Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers
Delivering Efficiency
- Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
- Ensure in store experience is in line with the guidelines and Brand standard
- Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
- Ensure accurate payment processing and cash handling through regular training of your team
- Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team
What you’ll bring
- Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
- A demonstrated passion for customer service and delivering exceptional customer experiences
- People management skills and an ability to deal with escalations effectively
- Commercial awareness with a track record of improving sales, KPIs and driving targets
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast paced environment with a flexible approach
- Organised with an ability to produce quality work within deadlines
- Proactive approach with a solution focused mindset at all times
To be successful at Monica Vinader…
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don\’t know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community.
Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.
We commit to celebrating the diverse voices of our employees, partners, and the customers we serve
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail Luxury Goods and Jewelry
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Concession Manager - Harrods London employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - Harrods London
✨Tip Number 1
Familiarise yourself with Monica Vinader's brand values and mission. Understanding their commitment to sustainability and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Monica Vinader, especially those in retail management roles. They can provide valuable insights into the company culture and expectations for the Concession Manager position.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to drive sales and manage a team effectively. Highlight instances where you've exceeded targets or improved KPIs to showcase your commercial awareness.
✨Tip Number 4
Stay updated on the latest trends in luxury retail and customer service. Being knowledgeable about industry developments will not only impress during interviews but also show your passion for the role and the brand.
We think you need these skills to ace Concession Manager - Harrods London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and exceed targets, as these are key responsibilities for the Concession Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and your alignment with Monica Vinader's values. Mention how your previous experiences have prepared you for this role, particularly in coaching teams and enhancing customer experiences.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention any sales targets you exceeded or successful initiatives you implemented that improved team performance or customer satisfaction. This will help you stand out as a results-driven candidate.
Research the Brand: Familiarise yourself with Monica Vinader’s mission and values. Understanding their commitment to sustainability and customer obsession will allow you to tailor your application to reflect how you can contribute to their goals and culture.
How to prepare for a job interview at Monica Vinader
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs, as this aligns perfectly with the company's customer-obsessed culture.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and coaching teams. Highlight instances where you set clear objectives, provided feedback, and helped team members grow. This will showcase your ability to build a strong team, which is crucial for the Concession Manager role.
✨Understand the Brand and Its Values
Familiarise yourself with Monica Vinader's mission and values. Be ready to discuss how you can contribute to their goals of sustainability and accessibility in luxury jewellery. Showing that you resonate with their ethos will make you a more appealing candidate.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you successfully navigated challenges in a fast-paced retail environment, as this will demonstrate your resilience and proactive approach.
