At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer experiences.
- Company: Join Monica Vinader, a female-led brand committed to sustainable luxury.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on creativity and teamwork.
- Why this job: Be part of a mission to make luxury accessible and build lasting relationships.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Job Details
Job Title: Concession Manager
Location: Selfridges London
Reporting To: UK Retail Manager
Responsibilities
- Drive sales and exceed targets through exceptional customer service and building a client business.
- People management and coaching to deliver the above.
- Maximise store efficiency through operations management.
- Execute visual‑merchandising guidelines to a high standard ensuring the location is clean and represents the brand at all times.
- Ensure the in‑store experience aligns with brand guidelines.
- Maintain an accurate stock file, complete regular stock counts & report any issues.
- Ensure accurate payment processing and cash handling through regular training of your team.
- Ensure the appropriate processing of in‑store services such as engraving and aftercare through regular training of your team.
- Develop and implement action‑oriented business plans; set clear KPIs; monitor store and team performance.
- Network to build and maintain key relationships with corporate and local clients to support HQ programmes of revenue‑driving events.
Qualifications & Experience
- Experience leading and coaching a retail team to success.
- A demonstrated passion for customer service and delivering exceptional experiences.
- People‑management skills and ability to deal with escalations effectively.
- Commercial awareness with a track record of improving sales, KPIs and driving targets.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a fast‑paced environment with a flexible approach.
- Organised, proactive and solution‑focused mindset.
Personal Attributes
- Doer, team player, humble, honest, straightforward, transparent.
- Good teacher/mentor – approachable and accessible.
- Ready to get hands dirty, solve problems, resilient, flexible, entrepreneurial and an insatiable learner.
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
- Travel to other boutiques and concessions may be required.
Values & Culture
Monica Vinader is committed to creating an inclusive culture that celebrates diverse voices and supports sustainable change. We value being customer obsessed, caring, fast‑paced, exceptional and commercially oriented. Our core aim is to deliver outstanding quality, design and customer service in a transparent, respectful and collaborative environment.
Monica Vinader as a global business pledges that our jewellery and community are for everyone and that career opportunities and progression are open to all.
Concession Manager employer: Monica Vinader
At Monica Vinader, we pride ourselves on being a digital-first, customer-obsessed, and inclusive employer that champions sustainability in luxury jewellery. Our vibrant work culture fosters personal growth through coaching and development opportunities, while our commitment to exceptional customer service ensures that every team member plays a vital role in creating meaningful relationships with our community. Join us in Liberty, where you can thrive in a creative environment that values innovation and celebrates diverse voices.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Get to know the company inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and team management. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and luxury retail shine through. We want to see how you connect with our mission of making fine jewellery accessible and affordable.
Tailor Your Experience:Make sure to highlight your relevant experience in leading teams and driving sales. Use specific examples that demonstrate your ability to exceed targets and deliver exceptional customer experiences, just like we do at Monica Vinader.
Be Authentic:We value honesty and transparency, so be yourself in your application. Share your unique story and what makes you a good fit for our team. Remember, we’re looking for someone who’s humble and approachable!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our amazing team.
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they make luxury accessible. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Concession Manager, you'll be leading a team and driving sales through exceptional customer service. Prepare examples of how you've successfully managed teams in the past, coached individuals, and handled escalations. Highlight your ability to build relationships and create a positive environment.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you've improved sales and met KPIs in previous roles. Think of specific strategies you've implemented that led to growth. This will show that you understand the retail landscape and can contribute to Monica Vinader's success.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future goals. This not only shows your interest but also helps you assess if this is the right fit for you. Remember, you want to work somewhere that aligns with your values too!
