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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer experiences.
- Company: Join Monica Vinader, a female-led brand committed to sustainable luxury.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a mission to make luxury accessible and build lasting relationships.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Dynamic work environment with a focus on creativity and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Concession Manager
Location: Liberty
Reporting To: UK Retail Manager
Join to apply for the Concession Manager role at Monica Vinader
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are proud to be recognised in the industry through our recent awards, showing we are leading the way in sustainable jewellery.
- Queen\’s Award for Enterprise: Sustainable Development 2022
- Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller
- Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
- Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
- Responsible Business of the Year, 2025, Positive Luxury
Where we need your help: we have iconic products that are timeless and designed to last, service that exceeds customer expectations, a passionate founder, and a loyal community. The Concession Manager role is an exciting opportunity to help:
- drive sales and exceed targets through exceptional customer service and building a client business
- people management and coaching to deliver the above
- maximise store efficiency through operations management
What you’ll do
Driving Sales
- Drive and exceed the sales budget
- Develop and implement an action orientated business plan for your location
- Monitor and drive store and team KPIs to maximise growth and improvement opportunities
- Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency through your sales team
- Develop and maintain client relationships in line with Monica Vinader guidelines to drive repeat business and lead by example
- Network to build relationships with corporate and local clients to support HQ with revenue-driving events
Building a Strong Team
- Set clear individual sales objectives and KPIs for your team, with ongoing coaching and training
- Coach and develop your team through feedback and regular performance reviews
- Manage the team in line with company policy and procedures, escalating issues as they arise
- Support the recruitment process, interview candidates and compile feedback from trial shifts
- Implement approved brand and product training to ensure consistent styling advice and inspiration
Delivering Efficiency
- Execute visual merchandising guidelines to a high standard
- Ensure in-store experience aligns with guidelines and Brand standards
- Maintain an accurate stock file with regular stock counts and issue reporting
- Ensure accurate payment processing and cash handling through regular training
- Ensure proper processing of in-store services (including engraving and aftercare) through regular training
What you’ll bring
- Experience leading and coaching a team with the ability to develop people in retail roles
- Passion for customer service and delivering exceptional experiences
- People management skills and ability to handle escalations effectively
- Commercial awareness with a track record of improving sales, KPIs and driving targets
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment with a flexible approach
- Organised with the ability to produce quality work within deadlines
- Proactive, solution-focused mindset
To be successful at Monica Vinader
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don\\\’t know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Additional Requirements
Fully flexible to work across all locations and shift times. Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are customer obsessed, caring, fast paced, exceptional and commercial. We commit to celebrating the diverse voices of our employees, partners, and customers.
This job description is not intended to be an exhaustive list of duties and may be altered to reflect business needs.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail Luxury Goods and Jewelry
IsExpired: false
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Concession Manager employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Get to know the company inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and team management. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and luxury retail shine through. We want to see how you connect with our mission of making fine jewellery accessible and affordable.
Tailor Your Experience: Make sure to highlight your relevant experience in leading teams and driving sales. Use specific examples that demonstrate your ability to exceed targets and deliver exceptional customer experiences, just like we do at Monica Vinader.
Be Authentic: We value honesty and transparency, so be yourself in your application. Share your unique story and what makes you a good fit for our team. Remember, we’re looking for someone who’s humble and approachable!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our amazing team.
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they make luxury accessible. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Concession Manager, you'll be leading a team and driving sales through exceptional customer service. Prepare examples of how you've successfully managed teams in the past, coached individuals, and handled escalations. Highlight your ability to build relationships and create a positive environment.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you've improved sales and met KPIs in previous roles. Think of specific strategies you've implemented that led to growth. This will show that you understand the retail landscape and can contribute to Monica Vinader's success.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future goals. This not only shows your interest but also helps you assess if this is the right fit for you. Remember, you want to work somewhere that aligns with your values too!
