Senior Manager, Visual Merchandising in City of Westminster

Location: London (Onsite)

Reporting To: SVP Global Retail

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Business of the Year, 2025 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female‑founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We are looking for a Senior Manager, Visual Merchandising with strong commercial judgement, excellent project management and confident communication to shape how our brand shows up in stores globally. This role is responsible for translating product, campaign and brand direction into executable VM that lands consistently in store, supporting both customer experience and performance. You will use data and post‑campaign insight to guide decisions, set future intent and prioritise where VM will drive the biggest impact. Partnering closely with Retail, Brand, Merchandising, Digital and Wholesale, you will turn agreed direction into clear VM standards, aligning stakeholders, setting timelines and ensuring delivery against agreed critical paths, while allowing for local nuance where it supports trading.

What you’ll do

• Own the end‑to‑end delivery of global VM across Retail and Wholesale, translating brand, campaign and product direction into elevated, commercially grounded in‑store execution.
• Lead VM rollouts across launches and key trading moments, managing critical paths, guideline curation, dependencies and stakeholder alignment to ensure on‑time, high‑quality execution across markets.
• Set clear, practical VM standards aligned to the GTM calendar, ensuring consistency while allowing local nuance where it supports trading performance.
• Own and submit all briefs to the Creative team, ensuring clear intent, context and timelines for all in‑store assets including signage and campaign collateral.
• Maintain high VM standards through regular time in store, structured virtual reviews and clear feedback loops.
• Own the product and fixture rangebook end‑to‑end, ensuring all SKUs, fixtures and VM components are accurate and finalised ahead of merchandising and operations deadlines.
• Oversee POS planning and quantities, ensuring appropriate stock levels, particularly ahead of new store openings and major launches.
• Lead VM readiness for new store openings, refurbishments and refreshes, ensuring stores are fully prepared for trade.
• Ensure all customer‑facing visual touchpoints, including signage, uniforms and agreed sensory elements, are executed in line with brand standards.

• Partner with Merchandising and Retail to optimise product placement, flow and POD strategy based on trading performance and customer behaviour.
• Use sales data, store insight and feedback to inform VM decisions, improving space utilisation and supporting full‑price sell‑through.
• Define success metrics for new PODs and initiatives, track performance and adjust approach in collaboration with the Commercial Retail team where results fall short.

• Build strong, proactive partnerships across Retail, Brand, Merchandising, Digital and Wholesale to ensure aligned priorities and seamless execution.
• Partner closely with the Senior Manager, Store Design and Build on fixture and POS development, aligning on intent, timelines and delivery standards.
• Maintain daily visibility across shared workstreams with Store Design and Build, managing interdependencies and stepping in to support urgent priorities where needed to protect delivery.

• Own VM reporting for board reports and GTM needs, tracking progress against the GTM calendar and key milestones.
• Manage the VM budget, ensuring spend is controlled, forecasted, and aligned to priorities.
• Oversee administrative processes including documentation, POS inventory management, VM Servicedesk, communication to support smooth and timely execution.

• Lead and prioritise the VM Executive’s workload, ensuring effective day‑to‑day delivery across asset management, logistics and rollout support.
• Manage the shared allocation of the VM Executive to the Store Design and Build team, targeting approximately two days per week to ensure efficient use of resources and aligned delivery.
• Partner with locally based VM Specialists to uphold standards in store and strengthen local execution, supporting the development of clear processes and ways of working for this evolving programme.
• Build VM capability across stores through clear guidance, structured feedback and targeted virtual training.
• Continuously improve VM tools, processes and planning frameworks to drive clarity, efficiency and pace.

• Coach and develop your direct reports to deliver their role to the best of their ability.
• Maintain a foundational understanding of company policies that affect your team, including any team members in other territories or business divisions, and ensure those policies are applied fairly and consistently.
• Recognise and celebrate successes.
• Manage your team’s performance, attendance and any incidents that arise.
• Support your team in prioritising their wellbeing, providing guidance on workflow management and prioritisation to enable work/life balance.
• Lead by example, showcasing the MV behaviours, competencies and values.
• Empower your team to make decisions, providing guidance and support and identifying the learning opportunity from our ‘test and learn’ behaviour.
• Collaborate with the People & Culture team for advice on complex or sensitive matters.

What you’ll bring

This role is aligned to the Senior‑Level expectations in Monica Vinader’s Capability Framework. You will demonstrate the following competencies and behaviours:

• Communicates Effectively
• Translates brand, campaign and product direction into clear, executable VM standards and guidance for stores and partners.
• Communicates priorities, timelines and “what good looks like” with clarity, ensuring stakeholders are aligned across Retail, Brand, Merchandising, Digital and Wholesale.
• Influences with confidence and brings others with you, especially when working through trade‑offs between creative ambition, operational reality and commercial needs.

• Builds trusted, cross‑functional partnerships and involves the right people early to drive shared ownership of VM delivery.
• Works constructively across teams (including Store Design & Build) to ensure fixtures, POS and customer‑facing touchpoints land on time and meet brand standards.
• Helps remove friction for stores by aligning on decisions, simplifying where possible, and maintaining consistency across markets (with thoughtful local nuance).

• Leads and develops your direct report(s) through clear expectations, regular feedback and supportive coaching that raises capability and confidence.
• Builds VM capability beyond your immediate team by sharing knowledge, strengthening standards, and enabling locally‑based VM Specialists and store teams to execute brilliantly.
• Invests in long‑term talent and succession by creating learning opportunities and modelling the behaviours you expect from others.

• Workflow Management
• Plans and prioritises multiple workstreams (GTM rollouts, new store openings, refurbishments, rangebook/fixture readiness) with strong pace and composure.
• Creates clarity on milestones, dependencies and ownership, escalating risks early and managing stakeholder expectations with confidence.
• Builds simple, repeatable ways of working that make VM execution easier, faster and more consistent for global teams.

• Uses trading performance, sales data, customer insight and store feedback to make evidence‑based VM decisions (including product placement, flow, POD transitions and space optimisation).
• Spots patterns and root causes, tests assumptions, and uses insight to continuously improve VM standards and execution quality.
• Balances creative judgement with commercial rigour, ensuring VM elevates both the customer experience and performance outcomes.

• Takes end‑to‑end accountability for global VM delivery, holding a high bar for quality, consistency and launch readiness across the store estate and wholesale environment.
• Tracks progress against the GTM calendar and key milestones, ensuring output is delivered on time, within scope and within budget.
• Drives momentum, resolves blockers quickly, and ensures stores are supported to execute with confidence.

• Embraces Change
• Leads delivery confidently in a fast‑paced, trading‑led environment where priorities can shift quickly.
• Reframes ambiguity as opportunity, adapting VM plans pragmatically while protecting brand standards and customer experience.
• Simplifies and improves processes, tools and ways of working to keep execution efficient, resilient and fit for purpose.

• Functional/Technical Expertise
• Deep subject matter expertise in premium visual merchandising, including interpreting campaigns/product stories into store execution, fixture and POS implementation, rangebook management, and VM readiness for new store openings and refreshes.
• Strong understanding of how VM choices impact customer behaviour and trading performance, and the ability to raise standards by guiding others on best practice.
• Confident partnering with Retail and Merchandising to land commercial, customer‑led VM decisions without compromising brand integrity.

To be successful at Monica Vinader, it helps if you…

• Are hands‑on, solutions‑focused, and entrepreneurial.
• Collaborate openly with humility, honesty, and humour.
• Embrace learning, teaching, and personal growth.
• Stay resilient, adaptable, and self‑motivated in a creative environment.
• Speak up when you don’t know—and act fast to figure it out.

Additional Requirements

• Ability to document your authorisation to work in the United Kingdom.
• Travel Requirements: Regular travel to our Norfolk office will be required, as well as potential for international travel as needed. Requires 3 days in office and/or in market weekly.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

• Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring: We act with respect and empathy for people, communities, and the planet.
• Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
• Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial: We make smart, data‑led decisions that create long‑term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.