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- Tasks: Lead a passionate team to drive sales and deliver exceptional customer experiences.
- Company: Join Monica Vinader, a sustainable luxury jewellery brand with a vibrant culture.
- Benefits: Enjoy generous discounts, bonuses, and opportunities for career growth.
- Why this job: Be part of a mission-driven brand making luxury accessible and sustainable.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Dynamic work environment with a focus on creativity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Canary Wharf, London
Reporting To: UK Retail Area Manager
Responsible for a team size of: up to 7
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. We are driven to making everyday fine jewellery accessible and affordable.
We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Your role as a Boutique Manager will include:
- Driving Sales
- Drive and exceed the sales budget
- Develop and implement an action orientated business plan for your location
- Responsible for monitoring and driving store and team KPIs to ensure opportunities for growth and improvement are maximised
- Be a brand ambassador, setting the standard for exceptional customer experience
- Develop and maintain client relationships to drive repeat business
- Network to build and maintain key relationships with corporate and local clients
- Building a Strong Team
- Set clear individual sales objectives and KPIs for your team
- Coach and develop your team through feedback and regular performance reviews
- Manage the team in accordance with company policy and procedures
- Support the recruitment process, interviewing candidates
- Implement approved brand and product training program across your team
- Delivering Efficiency
- Execute visual merchandising guidelines to a high standard
- Ensure in store experience is in line with the guidelines and Brand standard
- Maintain an accurate stock file, completing regular stock counts
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services through regular training of your team
What you’ll bring:
- A solid background in Retail Management
- Experience in a busy selling environment, ideally within a luxury brand
- Demonstrable experience in high service guest interaction and customer relationship management
- Natural leadership skills
- A demonstrated passion for customer service
- People management skills
- Commercial awareness with a track record of improving and driving sales
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Organised with an ability to produce quality work within deadlines
- Proactive approach with a solution focused mindset
To be successful at Monica Vinader:
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
What we can offer you:
- A great next step in your career and future exciting development opportunities
- Generous staff discount for personal use
- Workplace pension scheme
- Retail management Bonus
- Paid volunteering days to support charitable causes
- Perkbox flexi points every month for discounts with other brands
- Length of service awards for key milestones
- Tech scheme and cycle to work scheme
- Private healthcare
- Life Assurance
- Employee Assistance Programme 24/7
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are customer obsessed, caring, fast paced, exceptional, and commercial.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Boutique Manager Retail (Canary Wharf) · Canary Wharf Boutique employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager Retail (Canary Wharf) · Canary Wharf Boutique
✨Tip Number 1
Get to know the brand inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in retail management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your leadership skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Boutique Manager Retail (Canary Wharf) · Canary Wharf Boutique
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Monica Vinader shine through! Share why you’re excited about our mission and how you connect with our values. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to drive sales and lead a team. We’re looking for someone who can hit the ground running, so show us how your background aligns with the Boutique Manager role!
Be Authentic: We value honesty and transparency, so be yourself in your application. Don’t be afraid to share your personality and what makes you unique. We’re looking for a team player who fits into our inclusive culture, so let your true self come through!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you in front of the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they position themselves in the luxury market. This knowledge will not only impress your interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Leadership Skills
As a Boutique Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you've driven sales through effective leadership. Be ready to discuss specific KPIs you've achieved with your teams.
✨Demonstrate Customer-Centric Thinking
Monica Vinader is all about exceptional customer experiences. Think of instances where you've gone above and beyond for customers. Be prepared to share stories that showcase your ability to build strong client relationships and drive repeat business, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare for scenarios related to team performance issues or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
