Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and maintain tech for our busy warehouse operations.
- Company: Join a leading sustainable jewellery brand with a vibrant, inclusive culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact while developing your tech skills in a fast-paced setting.
- Qualifications: A passion for IT and a customer-focused mindset are essential.
- Other info: Be part of a dynamic team committed to sustainability and innovation.
The predicted salary is between 24000 - 36000 £ per year.
Location: Acton Warehouse - Onsite
Reporting To: IT Operations Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. We are driven to making everyday fine jewellery accessible and affordable.
Where we need your help
The IT Support Assistant plays a key role in supporting the technology that underpins our warehouse operations. This role is responsible for providing first-line IT support, maintaining operational uptime, and ensuring colleagues have the tools and systems they need to work effectively.
What you’ll do
- Provide first-line IT support within a fast-paced service desk environment, ensuring requests are resolved to a high standard and within agreed SLAs.
- Log, manage, and escalate service desk tickets appropriately, keeping users informed of progress.
- Provision, prepare, and ship IT equipment for new starters and role changes.
- Maintain accurate IT asset records and documentation.
- Support testing and setup within bespoke systems, including our engraving platform, working closely with internal stakeholders.
- Ensure all work aligns with IT and cyber security best practices.
- Support the rollout of new systems, infrastructure, and IT initiatives across the business.
- Proactively identify opportunities to improve service desk processes and user experience.
- Take ownership of assigned tasks and small projects, seeing them through to completion.
Onsite at Acton Warehouse
- Provide responsive onsite IT support to warehouse teams.
- Set up pack and work benches, including installation of desktops, tablets, monitors, peripherals, and cabling.
- Maintain, troubleshoot, and repair onsite IT equipment such as laptops, desktops, printers, and other peripherals.
- Support the stability and availability of systems critical to warehouse operations.
What you’ll bring
- Communicates clearly and professionally with colleagues across warehouse, retail, and office teams.
- Builds trusted relationships through a friendly, approachable, and dependable working style.
- Collaborates effectively with the wider IT team, escalating issues appropriately and sharing information openly.
- Manages workload effectively in a fast-paced, operational environment.
- Demonstrates accountability and ownership for completing tasks to a high standard.
- Shows curiosity and a willingness to learn, building technical skills through hands-on experience.
To be successful at Monica Vinader, it helps if you…
- Are hands-on, solutions-focused, and entrepreneurial.
- Collaborate openly with humility, honesty, and humour.
- Embrace learning, teaching, and personal growth.
- Stay resilient, adaptable, and self-motivated in a creative environment.
Additional Requirements
Ability to document your authorisation to work in the United Kingdom. Travel to our London / Norfolk office, Acton warehouse or retail outlets both in the UK and overseas may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
IT Support Assistant IT · Acton Warehouse employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant IT · Acton Warehouse
✨Tip Number 1
Get to know the company! Before your interview, dive into Monica Vinader's mission and values. Show us that you’re not just another candidate but someone who genuinely connects with our commitment to sustainability and customer obsession.
✨Tip Number 2
Practice your tech skills! Since this role is all about IT support, brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving abilities during the interview. We love hands-on experience!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve provided excellent customer service or resolved IT issues. We want to hear how you’ve made a difference in past roles, so come prepared with stories that highlight your skills.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity by asking about the team dynamics, ongoing projects, or opportunities for growth within the company. It’s a great way to demonstrate your interest and enthusiasm for the role.
We think you need these skills to ace IT Support Assistant IT · Acton Warehouse
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the IT Support Assistant role. Highlight relevant experiences and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Monica Vinader
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around first-line support and troubleshooting. Familiarise yourself with common hardware and software issues, as well as the specific systems used in warehouse operations. This will help you answer technical questions confidently.
✨Showcase Your Customer-Focused Mindset
Since this role is all about supporting colleagues effectively, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and build relationships, as this is key to thriving in a fast-paced environment.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of specific instances where you identified a problem, proposed a solution, and followed through. This will show that you're proactive and can adapt to changing priorities, which is crucial for this position.
✨Be Ready to Learn and Adapt
Emphasise your willingness to learn new systems and processes. Share any experiences where you've quickly picked up new skills or adapted to changes. This will resonate well, as the company values growth and adaptability in their team members.
