Inbound Quality Shift Team Leader Operations · Acton Warehouse

Location: London (Acton)

Reporting To: Operations Manager

About the role

We are looking for an Inbound Quality Shift Team Leader to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Inbound Quality Shift Team Leader is a pivotal role within our operational structure, offering exciting opportunities for leadership and impact. In this role, you will be responsible for overseeing the day‑to‑day inbound quality function and leading a team of Associates to ensure supplier deliveries, customer returns and stock processing activities are completed safely, accurately and efficiently. Your duties will involve:

• Coordinating workload and priorities
• Monitoring productivity and quality standards
• Providing day‑to‑day coaching and guidance
• Supporting team engagement and wellbeing
• Taking ownership of KPI tracking across your area

Working closely with the Operations Managers, fellow Team Leaders and cross‑functional departments across the business, you will play a key role in upholding exceptional quality standards, maintaining inventory integrity, identifying and resolving quality issues, developing team capability and ensuring operational targets are achieved.

Inbound Quality & Operational Performance

• Manage the team across inbound quality functions, ensuring supplier deliveries, customer returns and stock processing activities are completed accurately and within agreed service levels
• Monitor daily workflow, productivity and quality performance to ensure the team achieves the required KPIs
• Ensure effective deployment of labour and resources to meet daily operational priorities and service levels
• Maintain high standards of safety, quality, stock accuracy and operational compliance across the shift
• Regularly collaborate with Operations Managers, fellow Team Leaders and cross‑functional departments to resolve quality issues, manage stock discrepancies and drive continuous improvement

As a People Manager

• Coach and develop your direct reports to support individual growth, capability and performance
• Conduct regular 1:1s, probation reviews and performance conversations, providing timely and constructive feedback
• Recognise and celebrate individual and team successes to promote engagement and a positive team culture
• Manage attendance, performance and conduct matters in line with company policies and procedures
• Lead the onboarding and training of new starters, ensuring they have the tools, knowledge and support to succeed
• Lead by example, role‑modeling MV values, behaviours and ways of working
• Create an inclusive, safe and supportive working environment where team members feel empowered to contribute and make decisions
• Work collaboratively with the Operations Leadership Team and People & Culture team to resolve people‑related matters and support team development

What you’ll bring

Bring your passion for maintaining exceptional standards of quality and a keen eye for detail to a warehouse role where structured delivery drives commercial impact. We are looking for an organised leader with a strong work ethic who demonstrates success in implementing quality control or stock processing workflows effectively. You should possess strong analytical skills with the capability to interpret metrics, an ability to manage and resolve discrepancies under pressure, and a proactive approach to highlighting opportunities for long‑term operational improvement.

Connect & Empower

• Excellent communication skills with the ability to tailor messages, drive clear two‑way communication and build strong working relationships across teams
• Ability to coach and develop team members through regular feedback, training and support, creating an engaged and high‑performing team

Drive & Deliver

• Demonstrated ability to plan, organise and coordinate inbound quality activities, ensuring resources are deployed effectively and priorities are delivered
• Ability to monitor performance, analyse operational data and use insights to drive accountability, quality standards and continuous improvement

Grow & Adapt

• A proactive and adaptable approach, with the ability to respond positively to changing priorities and operational demands
• Commitment to continuous improvement, encouraging learning, sharing ideas and supporting positive change within the team

Master & Apply

• Relevant operational experience gained within a fast‑paced warehouse, logistics or fulfilment environment
• Strong understanding of quality control processes, inventory control, health and safety requirements and operational best practices, with the ability to apply this knowledge to support team success

To be successful at Monica Vinader, it helps if you …

• Are hands‑on, solutions‑focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self‑motivated in a creative environment
• Speak up when you don’t know – and act fast to figure it out

Additional Requirements

• Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

• To and from our Acton site daily, remote/hybrid working is not available.
• Regular travel to our Norfolk / London office may be required.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.