Outbound Operations Shift Team Leader

Join to apply for the Outbound Operations Shift Team Leader role at Monica Vinader Ltd 2 weeks ago Be among the first 25 applicants Join to apply for the Outbound Operations Shift Team Leader role at Monica Vinader Ltd Get AI-powered advice on this job and more exclusive features. Who We Are At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. Who We Are At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And Don’t Just Take Our Word For It, We Are Proud To Be Recognised In The Industry Through Our Recent Awards, Proving We Are Leading The Way In Sustainable Jewellery Jewellery Business of the Year, 2024, Positive Luxury Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The operations shift team Leader is a pivotal role within our operational structure, offering exciting opportunities for leadership and impact. In this role, you will be responsible for overseeing daily operations and managing the performance and well-being of the team.. Your duties will involve coordinating tasks, ensuring operational procedures are followed, and maintaining a safe and efficient work environment. This is a fabulous opportunity for someone looking to develop their career with a great company at a really exciting time of growth. What You’ll Do Directly accountable for leading and overseeing a team across various operational warehouse and fulfilment functions Maintain and promote high standards of Health Safety and Environmental compliance/controls within your area of responsibility and generally across the site. Uphold company policies and procedures fairly and consistently. Foster an environment of engagement, inclusion and instil a sense of belonging within the team. Oversee and track the team\’s time and attendance, performance, development, and overall well-being. Take ownership of training and development for all levels of the team. Actively coach, develop and train team members to the required level of competence. Monitor workflow and productivity ensuring the team achieves the agreed KPIs, making adjustments as necessary to meet operational targets and deadlines. Ensure adherence to operational procedures, safety protocols, and quality standards. Address any issues or concerns raised by team members and work to resolve conflicts or challenges effectively. Conduct regular performance evaluations and provide feedback to team members including your own direct reports to support their development and growth enhancing their skills and performance. Effectively oversee the performance of all team members utilising our performance management metrics and if required implement disciplinary actions in accordance with company policy. Identify opportunities for personal development and that of the team ensuring any training needs are addressed. Regularly collaborate with operations and all other departments and sites to cultivate strong working relationships. Contribute ideas for continuous improvement strategies to enhance operational efficiency and productivity. Be a role model for the Monica Vinader Aims and Values at all times. What You’ll Bring Enthusiasm, ideas, and a proactive mindset with a strong eagerness for continuous learning. Relevant operational leadership experience, ideally gained from an eCommerce, retail, or multi-channel environment. Excellent interpersonal and all round great communication skills with the ability to confidently present and inspire the team. A proven track record of successfully leading and motivating teams, along with the ability to collaborate effectively with other team leaders and departments. An ability to manage the team fairly and provide honest and constructive feedback in sometimes challenging situations. An ability to plan and organise and adapt plans quickly in a fast-changing environment. Strong work ethic with excellent organisational and problem-solving abilities, with a focus on attention to detail. The ability to work efficiently and accurately under pressure. Demonstrated Health & Safety/ Environmental experience within a warehouse environment. Analytical with the ability to interpret data and identify appropriate actions. A proven track record of delivering continuous improvement projects and change in an operational environment (including lean techniques). Understand the use of metrics to drive performance. Uphold the company\’s core values at all times. Travel Requirements To and from our Acton site daily, remote/hybrid working is not available. Regular travel to our Norfolk / London office may be required. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Monica Vinader Ltd by 2x Sign in to set job alerts for “Operations Team Lead” roles. London, England, United Kingdom 4 hours ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago London Area, United Kingdom £200,000.00-£250,000.00 5 hours ago London, England, United Kingdom 1 day ago Hounslow, England, United Kingdom 1 day ago VP of Programme Delivery & Operations – UK & EU London, England, United Kingdom 4 hours ago London Area, United Kingdom £120,000.00-£120,000.00 5 hours ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 21 hours ago Chessington, England, United Kingdom 1 day ago Bromley, England, United Kingdom 6 hours ago London, England, United Kingdom 4 hours ago London, England, United Kingdom 3 hours ago Reconciliation Specialist – Payment Operations London, England, United Kingdom 22 hours ago Watford, England, United Kingdom 23 hours ago London, England, United Kingdom 1 day ago London, England, United Kingdom 12 hours ago London, England, United Kingdom 15 hours ago London, England, United Kingdom 23 hours ago Tottenham, England, United Kingdom 16 hours ago Chessington, England, United Kingdom 1 day ago Watford, England, United Kingdom 2 hours ago London, England, United Kingdom 1 day ago City Of London, England, United Kingdom 1 day ago Greater London, England, United Kingdom 10 hours ago London, England, United Kingdom 1 day ago Stansted, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr