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- Tasks: Lead the digital experience to boost online sales and enhance customer engagement.
- Company: Join Monica Vinader, a leader in sustainable luxury jewellery, committed to quality and accessibility.
- Benefits: Enjoy hybrid working, a creative environment, and opportunities for personal growth.
- Why this job: Be part of a female-led, inclusive team focused on innovation and meaningful community connections.
- Qualifications: Experience in digital experience roles with strong commercial and technical skills required.
- Other info: Regular travel to our Norfolk/London office may be needed.
The predicted salary is between 48000 - 72000 £ per year.
Job Title: Head of Digital Experience
Location: London (Hybrid working available)
Reporting To: SVP Growth
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
- Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
- Jewellery Brand of the Year 2023, Retail Jeweller
- Queen’s Award for Enterprise: Sustainable Development 2022
- Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury
We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Where we need your help
The Head of Digital Experience role is an exciting opportunity to maximise revenue per session by transforming the online (& to offline) customer experience. This role will be a data enabled blend of product roadmapping, commercial decision making & customer experience design.
What you’ll do
- Own the vision for how our digital experience delivers to commercial needs – connectivity between tech, content, growth & data
- Partner with Digital product & Growth to maximise site conversion rate both within critical trade periods & across core journeys regionally
- Lead the team that partners with product (physical), brand & growth to ensure classic & new product is represented in the most effective way to maximise sales opportunity & the digital experience allows for seamless discovery
- Collaborate with digital product, data & product teams to increase AOV, acknowledging the differences in doing so between core regional markets (UK, US, APAC)
- Be a key voice in digital thought leadership at MV, continually exploring opportunities within technology & process development to challenge & improve our ways of working
- Continual assessment of our ecom & marketing technology stack to ensure alignment to our long term commercial objectives
What you’ll bring
- Technical expertise: you have operated within the digital experience space & have a solid understanding of the breadth & depth of technology capabilities available to a Digital first retail business
- A commercial mindset: this role will suit someone who is used to considering business needs before diving into their projects.
- Expert stakeholder management skills: this role will have product, merchandising, brand & growth all knocking at their door
- Entrepreneurship: you should be canny, and able to take on feedback/criticism with a desire to constantly improve.
To be successful at Monica Vinader…
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don’t know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Regular travel to our Norfolk / London office may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
- Customer Obsessed
- Caring
- Fast Paced
- Exceptional
- Commercial
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea, Norfolk, NR23 1SH
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Head of Digital Experience employer: Monica Vinader Ltd
Contact Detail:
Monica Vinader Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Experience
✨Tip Number 1
Familiarize yourself with the latest trends in digital experience and e-commerce, especially in the luxury retail sector. Understanding how brands like Monica Vinader leverage technology to enhance customer experiences will give you a competitive edge.
✨Tip Number 2
Network with professionals in the digital experience field. Attend industry events or webinars where you can connect with others who share your passion for creating exceptional online customer journeys.
✨Tip Number 3
Showcase your entrepreneurial spirit by sharing examples of how you've successfully improved digital experiences in previous roles. Highlight any innovative solutions you've implemented that align with Monica Vinader's mission of sustainability and accessibility.
✨Tip Number 4
Prepare to discuss your approach to stakeholder management. Be ready to explain how you would collaborate with various teams at Monica Vinader to drive conversion rates and enhance the overall digital experience.
We think you need these skills to ace Head of Digital Experience
Some tips for your application 🫡
Understand the Company Mission: Before you start writing your application, take some time to understand Monica Vinader's mission and values. Highlight how your experience aligns with their commitment to sustainability and customer obsession.
Tailor Your CV: Make sure your CV reflects your expertise in digital experience and commercial decision-making. Use specific examples that demonstrate your ability to enhance customer experiences and drive revenue.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss your entrepreneurial mindset and how you can contribute to the company's goals, particularly in maximizing site conversion rates and enhancing the digital experience.
Showcase Your Technical Skills: Clearly outline your technical expertise in digital experience and e-commerce technology. Mention any relevant tools or platforms you have worked with, and how they can benefit Monica Vinader's digital strategy.
How to prepare for a job interview at Monica Vinader Ltd
✨Show Your Digital Expertise
Make sure to highlight your experience in the digital experience space. Discuss specific technologies and strategies you've used to enhance customer journeys, as this role requires a solid understanding of digital capabilities.
✨Demonstrate Commercial Mindset
Prepare examples that showcase how you've balanced business needs with customer experience. This role is about maximizing revenue, so be ready to discuss how your decisions have positively impacted sales.
✨Highlight Stakeholder Management Skills
Since you'll be collaborating with various teams, share experiences where you've successfully managed relationships with stakeholders. Emphasize your ability to communicate effectively across departments like product, merchandising, and brand.
✨Embrace a Problem-Solving Attitude
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Show that you're resilient and flexible, and that you thrive in a fast-paced, creative environment.
