Deputy Manager

Location: Covent Garden

Reporting To: Boutique Manager

About the Company

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to make everyday fine jewellery accessible and affordable.

Awards and Recognition:

• Queen's Award for Enterprise: Sustainable Development 2022
• Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
• Responsible Business of the Year, 2025, Positive Luxury

Where We Need Your Help

We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers’ expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Role Overview

The Deputy Manager is an exciting opportunity to support the Boutique/Concession Manager, act as the senior management team member on shift, drive sales, manage people, coach the team and maximize store efficiency through operations management.

Key Responsibilities:

• Support the Boutique / Concession Manager and be the ‘go-to’ person when you are the most senior Management Team member on shift.
• Drive sales and exceed targets through exceptional customer service and by building a client business.
• Provide people management and coaching to deliver the above.
• Maximize store efficiency through operations management.

Driving Sales:

• Deliver sales budget at your location through driving store and team KPIs.
• Deliver a consistent and exceptional standard of customer service, acting as a brand ambassador and encouraging your team to do the same.
• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business.
• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue-driving events.

Building a Strong Team:

• Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these.
• Manage the team in accordance with company policy and procedures.
• Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers.

Delivering Efficiency:

• Execute visual merchandising guidelines to a high standard.
• Ensure in-store experience (Boutique cleanliness) is in line with the guidelines and brand standard.
• Maintain an accurate stock file.
• Ensure accurate payment processing and cash handling.
• Ensure the appropriate processing of in-store services (including engraving, and aftercare).

What You’ll Bring:

• A demonstrated passion for customer service and driving a business.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible, able to adapt.
• Ability to work well under pressure in a fast-paced environment.

Success Traits:

• You are a doer.
• You’re a team player.
• You’re humble.
• You’re honest, straightforward and transparent.
• You are a good teacher/mentor (approachable and accessible).
• You want to get your hands dirty.
• You solve problems.
• You are resilient.
• You are flexible.
• You are entrepreneurial, smart, and passionate.
• If you don't know something, you say so, then go figure it out quickly.
• You love working in a creative environment.
• You have a sense of humour.
• You are an insatiable learner.

Benefits:

• Generous staff discount for personal use and friends and family discount code.
• Workplace pension scheme.
• Paid volunteering days to support charitable causes.
• Perkbox flexi points every month for discounts with other brands.
• Length of service awards for key milestones one, three, five and ten years.
• Tech scheme and cycle to work scheme.
• Financial assistance – loan/advance payments.
• Private healthcare.
• Life assurance.
• Employee Assistance Programme 24/7.

Additional Requirements:

• Ability to document your authorisation to work in the United Kingdom.
• Travel to our other Boutiques and Concessions may be required.

Our Values:

• Customer Obsessed – Our customers are at the core of everything we do.
• Caring – We treat people with respect, are open and honest, and adopt an empathetic and supportive approach.
• Fast Paced – We are passionate about what we do and aim to reach customers quickly.
• Exceptional – We relentlessly learn and improve to deliver exceptional products and approaches.
• Commercial – We focus on facts and approach decisions logically, challenging each other to create value.

Inclusive Culture Pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.