At a Glance
- Tasks: Drive sales, coach your team, and create exceptional customer experiences.
- Company: Join a leading luxury jewellery brand with a commitment to inclusivity.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Opportunity to travel and grow within a dynamic, supportive team.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced retail setting.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Location: Selfridges London
Reporting To: UK Retail Manager
Driving Sales:
- Drive and exceed the sales budget.
- Develop and implement an action‑oriented business plan for your location.
- Monitor and drive store and team KPIs to maximize opportunities for growth and improvement.
- Act as a brand ambassador, setting the standard for exceptional customer experience for your sales team.
- Develop and maintain client relationships to drive repeat business and model best practice for the team.
- Network to build and maintain key relationships with corporate and local clients to support the HQ team with revenue‑driving events.
Building a Strong Team:
- Set clear individual sales objectives and KPIs for the team, and support with ongoing coaching and training.
- Coach and develop the team through feedback and regular performance reviews to advance careers.
- Manage the team in accordance with company policy and procedures, escalating issues as they arise.
- Support the recruitment process, interview candidates and compile feedback from trial shifts.
- Implement approved brand and product training across the team to ensure consistent styling advice and inspiration to all customers.
Delivering Efficiency:
- Execute visual merchandising guidelines to a high standard, keeping the location clean and brand‑aligned.
- Ensure the in‑store experience follows brand guidelines and standards.
- Maintain an accurate stock file and complete regular stock counts on time, reporting any discrepancies.
- Ensure accurate payment processing and cash handling through regular training of the team.
- Ensure the proper processing of in‑store services (including engraving and aftercare) through regular team training.
Qualifications:
- Experience leading and coaching a team to success, with a strong ability to develop people in retail roles.
- Demonstrated passion for customer service and delivering exceptional experiences.
- Strong people‑management skills and ability to handle escalations effectively.
- Commercial awareness with a track record of improving sales, KPIs and meeting targets.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a fast‑paced environment with a flexible approach.
- Highly organized with the ability to produce quality work within deadlines.
- Proactive and solution‑focused mindset at all times.
Additional Requirements:
- Ability to document authorisation to work in the United Kingdom.
Travel Requirements:
- Travel to other Boutiques and Concessions may be required.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Concession Manager employer: Monica Vinader Ltd
Monica Vinader is an exceptional employer, offering a vibrant work culture in the heart of London at Selfridges. With a strong focus on employee development, we provide ongoing coaching and training opportunities to help you advance your career while fostering a diverse and inclusive environment. Join us to be part of a team that values exceptional customer experiences and encourages personal growth, all within a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Monica Vinader Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Monica Vinader Ltd!
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Monica Vinader Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Monica Vinader Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Monica Vinader Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Monica Vinader Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
