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- Tasks: Help customers solve issues from ticket to resolution in a remote setting.
- Company: Join a fast-growing SaaS business with a strong work/life balance culture.
- Benefits: Earn up to £5000/month on a flexible 12-month contract, with potential for renewal.
- Why this job: Be part of a dynamic team, tackle challenges, and enhance your tech skills.
- Qualifications: Strong knowledge of Microsoft tools, SQL, and networking skills required.
- Other info: Show us your personality in your CV and cover letter!
There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck!
- The Application Support Specialist will work remotely for a fast-growing SaaS business.
- The Application Support Specialist will earn up to £5000 per month on a B2B basis, 12 month contract initially, rolling thereafter.
- The Application Support Specialist will be part of a strong work/life balance culture.
- The Application Support Specialist will deal with customer issues, from ticket to resolution.
- The Application Support Specialist will handle some VIP and demanding stakeholders.
- The Application Support Specialist will have high EQ and stakeholder management skills.
- The Application Support Specialist will have the confidence to challenge and push back where necessary.
- The Application Support Specialist will contribute to the system knowledge repository.
- The Application Support Specialist will refer sensitive or highly complex issues to the Escalation team.
- The Application Support Specialist will have strong Microsoft (Windows, Azure, Active Directory, .NET) knowledge.
- The Application Support Specialist will have strong SQL and database interrogation skills.
- The Application Support Specialist will have good networking skills e.g. VPN, DNS, DHCP, LAN, WAN, WiFi.
- The Application Support Specialist will have a logical approach to resolving functional and technical issues, e.g. ITIL.
- The Application Support Specialist will possess the ability to talk to people of different seniority levels.
- The Application Support Specialist will be comfortable flying solo or playing in a team.
Still with us? Great. Then please send us a CV and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.
Make Support Great Again. Software Application Specialist. employer: Mongoose Gray
Contact Detail:
Mongoose Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Make Support Great Again. Software Application Specialist.
✨Tip Number 1
Make sure to showcase your high emotional intelligence (EQ) during the interview. Prepare examples of how you've successfully managed stakeholder relationships in the past, especially with demanding clients.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and SQL. Being able to discuss your hands-on experience with these tools will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for scenario-based questions. Think about how you would approach resolving complex technical issues and be ready to explain your logical thought process.
✨Tip Number 4
Since the ad hints at a more engaging version, show your enthusiasm for the role by mentioning your quest to find it. This will not only demonstrate your attention to detail but also your genuine interest in the position.
We think you need these skills to ace Make Support Great Again. Software Application Specialist.
Some tips for your application 🫡
Read the Job Description Carefully: Make sure to thoroughly read the job description. Pay attention to the specific skills and experiences required, such as knowledge of Microsoft technologies and SQL skills. Tailor your application to highlight how you meet these requirements.
Craft a Unique Cover Letter: In your cover letter, express your enthusiasm for the role and mention that you enjoyed reading the ad. Use this opportunity to showcase your high emotional intelligence and stakeholder management skills, as these are crucial for the position.
Highlight Relevant Experience: When writing your CV, focus on your previous experience in application support or similar roles. Include specific examples of how you've resolved customer issues and managed stakeholders effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Mongoose Gray
✨Show Your EQ Skills
Since the role requires high emotional intelligence, be prepared to demonstrate your ability to manage relationships and handle difficult situations. Share specific examples from your past experiences where you successfully navigated challenging stakeholder interactions.
✨Demonstrate Technical Proficiency
Make sure to highlight your knowledge of Microsoft technologies, SQL, and networking skills during the interview. Be ready to discuss how you've used these skills in previous roles to resolve issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when dealing with complex customer issues, and how you would approach escalating sensitive matters.
✨Express Your Passion for Support
Convey your enthusiasm for providing excellent customer support. Share why you enjoy helping others and how you believe great support can make a difference in a SaaS environment. This will resonate well with the company's culture.
