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- Tasks: Resolve complex tech issues and mentor junior team members in a dynamic environment.
- Company: Fast-growing, customer-focused tech company based in London.
- Benefits: Earn £50,000+ p.a., enjoy hybrid working and a strong work/life balance.
- Why this job: Join a team that values innovation and offers real impact on IT systems.
- Qualifications: Experience in IT support, networking concepts, and cloud infrastructure.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 42000 - 58000 £ per year.
Behind the mask of the 3rd Line Escalation Engineer.
Responsibilities
- The 3rd Line Engineer will work for a high‑growth, customer‑centric, London‑based tech business.
- The 3rd Line Engineer will earn £50,000+ p.a. plus benefits.
- The 3rd Line Engineer will enjoy a strong work/life balance culture and hybrid working.
- The 3rd Line Engineer will act as the escalation point for 1st and 2nd line teams.
- The 3rd Line Engineer will mentor more junior members of the service desk team.
- The 3rd Line Engineer will investigate and resolve complex software and hardware issues.
- The 3rd Line Engineer will assist the Project team with IT systems design and implementation.
- The 3rd Line Engineer will support the deployment of new systems, upgrades and migrations.
- The 3rd Line Engineer will administer servers, networks and cloud infrastructure.
- The 3rd Line Engineer will document system procedures, architecture and project plans.
- The 3rd Line Engineer will ensure IT systems are robust and free from security threats and vulnerabilities.
- The 3rd Line Engineer will foster a culture of first‑class system performance tuning and optimisation.
- The 3rd Line Engineer will be comfortable with networking concepts and protocols.
- The 3rd Line Engineer will be up‑to‑date with the latest developments in Cloud infrastructure.
Details
- Location: London, England, United Kingdom
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Information Technology
- Industries: IT Services and IT Consulting, IT System Training and Support, and Technology, Information and Media
- Salary: £50,000+ per annum
To apply, send a resume and covering letter.
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Behind the mask of the 3rd Line Escalation Engineer. employer: Mongoose Gray
Contact Detail:
Mongoose Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Behind the mask of the 3rd Line Escalation Engineer.
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in roles similar to the 3rd Line Engineer. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project showcase that highlights your experience with complex software and hardware issues. This will give you an edge during interviews and show that you're ready to tackle challenges head-on.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you would handle real-world scenarios related to system performance tuning and optimisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our customer-centric culture.
We think you need these skills to ace Behind the mask of the 3rd Line Escalation Engineer.
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Mention why you’re excited about being a 3rd Line Engineer and how you can contribute to our customer-centric culture.
Tailor Your Resume: Make sure your resume highlights relevant experience that aligns with the responsibilities listed in the job description. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us a bit about yourself, your journey in IT, and why you’re the perfect fit for this role. Don’t forget to mention that you enjoyed reading the ad!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mongoose Gray
✨Know Your Tech Inside Out
As a 3rd Line Escalation Engineer, you'll need to demonstrate your expertise in complex software and hardware issues. Brush up on the latest networking concepts, protocols, and cloud infrastructure developments. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Showcase Your Mentoring Skills
Since mentoring junior team members is part of the role, think of examples where you've successfully guided others. Share stories that highlight your ability to communicate technical concepts clearly and foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a critical system failure or optimising performance. Practice articulating your thought process and decision-making steps, as this will show your problem-solving skills and technical acumen.
✨Emphasise Your Documentation Skills
The role involves documenting system procedures and project plans, so be prepared to discuss your approach to documentation. Bring examples of how you've created clear, concise documentation in the past, and explain why it's crucial for maintaining robust IT systems.
