We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members. As the Director of Customer Success for the UKI, you will drive the recruitment, coaching, mentoring, and development within the region, empowering our high-touch Customer Success teams to deliver exceptional value to customers, hone their skills, and advance their careers. Beyond talent development, you will be responsible for designing and executing strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB. Your role will involve close collaboration with senior leaders across the go-to-market (GTM) ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support.
People Leadership: Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team
Execution: Define and adhere to a set of analytical metrics to guide the team's direction; achieve quarterly and long-term targets
Build Programs: Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices Bachelor's degree, technical degree preferred
7+ years people management experience
15+ years relevant experience and subject matter expertise in Customer Success,
Director, Customer Success Management in London employer: MongoDB Inc.
As a Site Reliability Engineer at our company, you will be part of a dynamic team that thrives on innovation and collaboration, working in a culture that values continuous improvement and employee growth. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, all within a vibrant location that fosters creativity and teamwork. Join us to build resilient infrastructure for a global cloud service while enjoying a supportive environment that encourages you to automate and optimise systems.
