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- Tasks: Lead exciting CRM campaigns to engage and retain customers across multiple channels.
- Company: Join MONY Group, the UK's top tech-based savings platform helping households save billions.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Make a real impact while working with trusted brands like MoneySuperMarket and Quidco.
- Qualifications: Previous CRM experience in a fast-paced setting is essential; creativity and data-savviness are key.
- Other info: Be part of a team that's committed to innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
MONY Group has evolved in recent years to become the UK’s leading listed tech-based savings platform, supporting not only its own well-trusted brands, MoneySuperMarket, MoneySavingExpert and Quidco, but also those of leading third-party businesses.
We’re on a mission to help households save money; in 2024 we helped them save £2.7 billion. It’s something we’re especially proud of! But we’re not stopping here. We’re committed to making our products and services even better to help them save even more. With big plans ahead, we’ve room for one new member of the team.
We’re looking for a self-starter, commercially-minded CRM Manager to join our dynamic team and make an immediate impact across both the MoneySuperMarket and Quidco brands. You’ll be the driving force behind some of our CRM campaigns, using creativity, data, and an entrepreneurial attitude to craft compelling CRM campaigns that grow revenue and build lasting customer relationships.
How you’ll spend your day
- Campaign Execution : Plan, develop, and deliver end-to-end multi-channel CRM campaigns (email, push notifications, Onsite/App Messaging, SMS, etc.) that engage, convert, and retain customers.
- Collaborate with Commercial Teams : Work closely with commercial teams to identify new partnership opportunities and ensure our CRM activities reflect the best deals and offers in the market.
- Customer Insights : Use data analytics and customer insights to personalise messaging, segment audiences, and refine CRM tactics for better engagement and results.
- Think Independently & Act Fast : Be proactive and agile in identifying trending topics, industry changes, or customer needs that can drive new campaigns and communication strategies.
- Performance Analysis : Track and analyse the performance of CRM campaigns, optimising for open rates, conversion, and overall impact on revenue.
- Innovate & Experiment : Constantly test new ideas, channels, and content to find new ways to engage our customers, maximise customer lifetime value, and minimise churn.
- Cross-Brand Management : Balance the unique needs and tones of MoneySuperMarket and Quidco, ensuring consistency while maintaining each brand’s distinct identity.
What value you’ll bring to the role
- Commercially Driven : You have a sharp commercial mind and are constantly looking for ways to deliver revenue and value. You can sniff out a great deal and know how to sell it to customers.
- Customer-Centric : You care deeply about the customer experience and are motivated to deliver value and solutions that make their lives easier.
- Data-Savvy : You understand the importance of data in shaping CRM campaigns and know how to use it to drive performance.
- Creative Problem-Solver : You’re resourceful, and thrive in a fast-paced, dynamic environment where you’re constantly thinking on your feet and uncovering new opportunities to engage with customers.
- Collaborative : You enjoy working cross-functionally with commercial, product, and marketing teams to achieve common goals.
- Experienced : You have previous experience in a CRM role (preferably in a high-growth or fast-paced company), with a track record of driving successful campaigns that boost engagement and revenue.
- Energetic & Adaptable : You bring energy, adaptability, and an entrepreneurial spirit, always ready to shift and seize new opportunities as they arise.
Why switch to us?
MoneySuperMarket is at the forefront of the financial services industry, using cutting-edge technology to help people save money on their household bills. We have a strong commitment to innovation and customer satisfaction. As the financial landscape continues to evolve, there are ample opportunities for professional growth and development.
Joining MONY Group means being part of a team that’s making a real difference in people’s lives, all while advancing your own career.
What rewards are on offer?
- 27 days holiday (rising to 30) + bank holidays
- Pension up to 6% employer contribution
- Enhanced shared parental leave – six months paid for both parents
- Work from anywhere scheme – two weeks per year
- Financial coaching
- Mental health platform access
How we’ll invest in you
We’re committed to your development. Expect mentorship, training, and opportunities to expand your skill set. Your own individual LinkedIn Learning license with access to over 16,000 courses.
Screening call (30 mins): With internal recruiter
Microsoft Teams call (30 minutes): With hiring manager
Interview (60 mins): With hiring manager
Please note: The role is a hybrid role meaning you will do two days per week in our offices and three days from home.
At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates.
Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations.
We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at
We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role.
About Us
Here at MONY Group, we help millions of households save money. Through our amazing brands, Moneysupermarket.com, MoneySavingExpert.com, Quidco, TravelSupermarket and DecisionTech, we help people manage, save, grow, and take control of their money through free, easy-to-use online tools and services. With hundreds of brilliant colleagues working together, and with the widest range of providers, we push beyond expectations to give our customers the choice they deserve, help providers find a cost effective route to the market, and save people time and money – every day.
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CRM Manager employer: Moneysupermarket Group
Contact Detail:
Moneysupermarket Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Familiarize yourself with the latest trends in CRM and customer engagement strategies. This will not only help you understand the industry better but also allow you to bring fresh ideas to the table during your interview.
✨Tip Number 2
Showcase your data analytics skills by preparing examples of how you've used data to drive successful CRM campaigns in the past. Be ready to discuss specific metrics and outcomes that demonstrate your impact.
✨Tip Number 3
Research MoneySuperMarket and Quidco thoroughly. Understand their unique brand identities and think about how you can tailor CRM strategies to enhance both brands while maintaining their distinct voices.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Highlight instances where you've worked with commercial, product, or marketing teams to achieve common goals, as this is crucial for the role.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Understand the Company: Dive deep into MONY Group's mission and values. Familiarize yourself with their brands like MoneySuperMarket and Quidco, and understand how they help customers save money.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous CRM experience, particularly in high-growth environments. Showcase specific campaigns you've managed and the results achieved.
Showcase Data Skills: Demonstrate your data-savvy nature by including examples of how you've used analytics to drive CRM strategies. Mention any tools or software you're proficient in that relate to data analysis.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your understanding of the role and the company. Use it to express your passion for customer-centric solutions and your creative problem-solving skills.
How to prepare for a job interview at Moneysupermarket Group
✨Show Your Commercial Mindset
Demonstrate your ability to identify revenue opportunities during the interview. Prepare examples of how you've successfully driven revenue through CRM campaigns in previous roles, and be ready to discuss how you can apply that experience at MONY Group.
✨Highlight Data-Driven Decisions
Since data is crucial for this role, come prepared with specific instances where you've used data analytics to inform your CRM strategies. Discuss how you segmented audiences or personalized messaging based on insights to improve campaign performance.
✨Emphasize Creativity and Innovation
Share examples of innovative campaigns you've executed in the past. Be ready to brainstorm new ideas on how to engage customers effectively, showcasing your creative problem-solving skills that align with MONY Group's mission.
✨Demonstrate Cross-Functional Collaboration
Prepare to discuss your experience working with different teams, such as commercial, product, and marketing. Highlight how collaboration has led to successful outcomes in your previous roles, and express your enthusiasm for working in a dynamic team environment.
