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For Companies At a Glance
- Tasks: Support property management tasks and enhance tenant and landlord experiences.
- Company: Join Moneyrow Properties, a dynamic team focused on customer experience.
- Benefits: Earn £15-17 per hour with flexible remote working options.
- Why this job: Be the friendly face of property management and make a real difference.
- Qualifications: Great communication skills and a keen eye for detail are essential.
- Other info: Flexible hours, part-time role, and opportunities for growth.
The predicted salary is between 13 - 17 £ per hour.
Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.
Who we are looking for:
- You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner.
- You’re likely to be described as:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‑motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings and Management; HMO Management experience is a bonus
- A car owner with a valid driving licence and confident travelling across sites
Responsibilities:
- Support the end‑to‑end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
- Co‑ordinate resources as required to complete tasks, repairs and maintenance jobs.
- Assist with staging properties and preparing units for occupation.
- Liaise with tenants to keep them updated, engaged and part of the tenant community.
- Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
- Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
- Help create, update and enhance business processes and procedures.
- Conduct larger projects as agreed from time to time.
- Reply to all WhatsApp groups and messages.
- Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
- Maintain workflow systems (ClickUp, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‑of‑date tasks remain.
- Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
- Complete weekly and monthly 1:1 project clean‑seas before meetings and add all meeting points beforehand.
Job Type: Part time, 20‑25 hours per week, Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)
Location: Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.
Qualifications, Skills and Experience:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‑motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings, Management and HMO Management is a bonus
Salary and Benefits: Basic hourly pay £15‑17 based on experience, Flexible remote working.
Requirements: To apply, send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the GeniusU test and send everything to laurel@moneyrowproperties.co.uk.
Additional Notes: Referrals increase your chances of interviewing at Moneyrow Properties by 2×.
Property Operations Coordinator employer: Moneyrow Properties
Contact Detail:
Moneyrow Properties Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the property management field. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show up at local property events or meetups. It's a great way to connect with industry professionals and get your name out there. Plus, it’s a chance to learn more about what companies like Moneyrow Properties are looking for!
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in, engage with their posts, and join relevant groups. It’s a fantastic way to stay updated on job openings and company culture.
✨Tip Number 4
Apply through our website! It shows you're genuinely interested and makes it easier for us to find your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Property Operations Coordinator
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to the Property Operations Coordinator role. Highlight your relevant experience in property management and customer service, and don’t forget to show off your personality – we love a friendly tone!
Show Off Your Skills: In your CV, be sure to showcase your skills that match the job description. Mention your familiarity with tools like Excel and CRM systems, and any experience you have in property lettings or management. We want to see how you can bring value to our team!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or formatting issues, as this reflects your eye for detail. Remember, we’re looking for someone who takes pride in their work, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Follow the instructions carefully, and don’t forget to include the results of the GeniusU test. We can’t wait to see your application!
How to prepare for a job interview at Moneyrow Properties
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property management and lettings. Brush up on relevant terminology and processes, especially those mentioned in the job description. This will show that you're genuinely interested and knowledgeable about the role.
✨Show Off Your People Skills
As a Property Operations Coordinator, you'll be dealing with tenants and landlords regularly. Prepare examples of how you've successfully communicated or resolved issues in the past. Highlight your approachable and friendly nature to demonstrate that you can connect with people easily.
✨Dress to Impress
First impressions matter! Make sure you present yourself well during the interview. A polished appearance reflects your attention to detail and professionalism, which are key traits for this role. Choose an outfit that’s smart yet comfortable, so you feel confident.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to think outside the box to resolve an issue. Be prepared to discuss how you would handle common challenges in property management, showcasing your initiative and reliability.
