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- Tasks: Support property management tasks and enhance tenant experiences.
- Company: Join Moneyrow Properties, a dynamic team in the property sector.
- Benefits: Earn £15-17 per hour with flexible working hours.
- Why this job: Be the friendly face of property management and connect with people daily.
- Qualifications: Great communication skills and a keen eye for detail are essential.
- Other info: Enjoy a part-time role with opportunities for growth across the East Midlands.
The predicted salary is between 13 - 17 £ per hour.
Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.
Who we are looking for:
- You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner.
- You’re likely to be described as:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‐motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings and Management; HMO Management experience is a bonus
- A car owner with a valid driving licence and confident travelling across sites
Responsibilities:
- Support the end‐to‐end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
- Co‐ordinate resources as required to complete tasks, repairs and maintenance jobs.
- Assist with staging properties and preparing units for occupation.
- Liaise with tenants to keep them updated, engaged and part of the tenant community.
- Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
- Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
- Help create, update and enhance business processes and procedures.
- Conduct larger projects as agreed from time to time.
- Reply to all WhatsApp groups and messages.
- Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
- Maintain workflow systems (ClickUp, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‐of‐date tasks remain.
- Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
- Complete weekly and monthly 1:1 project clean‐seas before meetings and add all meeting points beforehand.
Job Type: Part time, 20‐25 hours per week, Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)
Location: Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.
Qualifications, Skills and Experience:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‐motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings, Management and HMO Management is a bonus
Salary and Benefits: Basic hourly pay £15‐17 based on experience, Flexible remote working.
Requirements: To apply, send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the GeniusU test and send everything to laurel@moneyrowproperties.co.uk.
Property Operations Coordinator in London employer: Moneyrow Properties
Contact Detail:
Moneyrow Properties Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the property management field. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show up at local property events or meetups. It's a great way to connect with industry professionals and get your name out there. Plus, it’s a chance to learn more about what companies like Moneyrow Properties are looking for!
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in, engage with their posts, and join relevant groups. It’s a fantastic way to stay updated on job openings and company culture.
✨Tip Number 4
When you find a role that excites you, apply through our website! Tailor your application to highlight how your skills match the job description, and don’t forget to showcase your personality. We love seeing genuine enthusiasm!
We think you need these skills to ace Property Operations Coordinator in London
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to the Property Operations Coordinator role. Highlight your relevant experience and how it aligns with the responsibilities mentioned in the job description. We want to see your personality shine through!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter are clear and well-structured. Use friendly yet professional language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Include Relevant Experience: Make sure to showcase any previous experience in property management or customer service. If you’ve worked with CRM systems or have HMO management experience, shout about it! We’re looking for candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Moneyrow Properties
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property management and lettings. Brush up on relevant terminology and processes, especially those mentioned in the job description. This will show that you're genuinely interested and knowledgeable about the role.
✨Show Off Your People Skills
Since this role is all about connecting with tenants and landlords, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully resolved issues or built relationships. A friendly, approachable attitude goes a long way!
✨Dress to Impress
First impressions matter! Make sure you present yourself well, as a polished appearance reflects your attention to detail. Choose professional attire that makes you feel confident and comfortable, as this will help you shine during the interview.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare some scenarios where you've had to think outside the box to resolve an issue. This will highlight your initiative and reliability, which are key traits for the Property Operations Coordinator role.
