Property Operations Coordinator in England

Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.

You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner. You’re likely to be described as:

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
• Experience in Property Lettings and Management; HMO Management experience is a bonus
• A car owner with a valid driving licence and confident travelling across sites

• Support the end‑to‑end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
• Co‑ordinate resources as required to complete tasks, repairs and maintenance jobs.
• Assist with staging properties and preparing units for occupation.
• Liaise with tenants to keep them updated, engaged and part of the tenant community.
• Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
• Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
• Help create, update and enhance business processes and procedures.
• Conduct larger projects as agreed from time to time.
• Reply to all WhatsApp groups and messages.
• Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
• Maintain workflow systems (ClickUp, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‑of‑date tasks remain.
• Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
• Complete weekly and monthly 1:1 project clean‑seas before meetings and add all meeting points beforehand.

Part time, 20‑25 hours per week

Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)

Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
• Experience in Property Lettings, Management and HMO Management is a bonus

• Basic hourly pay £15‑17 based on experience
• Flexible remote working

To apply, send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the GeniusU test (see link below) and send everything to .

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