At a Glance
- Tasks: Support property management tasks and enhance tenant and landlord experiences.
- Company: Join Moneyrow Properties, a dynamic team focused on customer experience.
- Benefits: Earn £15-17 per hour with flexible working hours and remote options.
- Other info: Part-time role with opportunities for growth across the East Midlands.
- Why this job: Be the friendly face of property management and make a real difference.
- Qualifications: Great communication skills, attention to detail, and familiarity with tech tools.
The predicted salary is between 15 - 17 £ per hour.
Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.
Who we are looking for:
- You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner.
- You’re likely to be described as:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‑motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings and Management; HMO Management experience is a bonus
- A car owner with a valid driving licence and confident travelling across sites
Responsibilities:
- Support the end‑to‑end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
- Co‑ordinate resources as required to complete tasks, repairs and maintenance jobs.
- Assist with staging properties and preparing units for occupation.
- Liaise with tenants to keep them updated, engaged and part of the tenant community.
- Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
- Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
- Help create, update and enhance business processes and procedures.
- Conduct larger projects as agreed from time to time.
- Reply to all WhatsApp groups and messages.
- Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
- Maintain workflow systems (ClickUp, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‑of‑date tasks remain.
- Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
- Complete weekly and monthly 1:1 project clean‑seas before meetings and add all meeting points beforehand.
Job Type: Part time, 20‑25 hours per week, Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)
Location: Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.
Qualifications, Skills and Experience:
- Approachable, confident, friendly with excellent communication skills
- Someone with good eye for detail and a polished appearance
- Self‑motivated, reliable and able to work on their own initiative
- Good at problem solving and thinking outside of the box
- Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
- Experience in Property Lettings, Management and HMO Management is a bonus
Salary and Benefits: Basic hourly pay £15‑17 based on experience, Flexible remote working
Requirements: To apply, send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the GeniusU test and send everything to us.
Property Operations Coordinator in Cardiff employer: Moneyrow Properties
Moneyrow Properties is an exceptional employer that values its employees by fostering a supportive and flexible work environment. With a focus on professional growth, team collaboration, and a commitment to excellent customer service, employees can thrive in their roles while enjoying the benefits of working across diverse property locations in the East Midlands. The company encourages innovation and problem-solving, making it an ideal place for those looking to make a meaningful impact in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Operations Coordinator in Cardiff
✨Get Friendly with Local Agents
In the real-estate game, networking is crucial. Head down to local property viewings or open houses and chat up the agents. Get to know them, they could have leads on part-time gigs or internships that aren’t even advertised yet!
✨Use Community Boards
Check out community boards or online local forums like Facebook groups specifically for your area’s real estate market. Often, agents or property management companies post about part-time roles that might not make it to the big job sites.
✨Join Real Estate Meetups
Look for local real estate meetups or networking events; these are gold mines for meeting potential employers and learning about new opportunities. Don’t be shy—put yourself out there and show your enthusiasm for real estate!
✨Browse Moneyrow Properties for Part-Time Openings
Make sure to regularly check out our website at Moneyrow Properties. We often list part-time positions straight from the source, and applying through our site can sometimes give you an advantage. Always keep an eye on those listings!
We think you need these skills to ace Property Operations Coordinator in Cardiff
Some tips for your application 🫡
Show Off Your Local Knowledge:In real estate, knowing the area is key! Make sure your CV highlights any experience you have in the local market or community. Whether it’s part-time work in the area or even a few local projects, show us you're in the know!
Highlight Your Communication Skills:Part-time roles in real estate rely heavily on strong communication, both written and verbal. In your cover letter, give examples of how you’ve communicated effectively in previous roles. We're looking for confident communicators who can work with our clients smoothly.
Be Flexible with Your Availability:As you're applying for a part-time role, it's important to communicate your availability clearly. Let us know when you can work, especially during weekends or evenings. This helps us understand how you fit into our current team structure.
Customize Your Application for Us!:Don’t just send out the same CV everywhere! Tailor your application specifically for Moneyrow Properties and the role of Property Operations Coordinator. Mention how your skills will contribute to our mission and why you’re excited to be part of our team. We're eager to see what makes you a great match!
How to prepare for a job interview at Moneyrow Properties
✨Know Your Local Market
As someone looking to step into the real estate game, it's crucial for us to know the local property market inside out. Brush up on the trends, average property prices, and the type of clients in your area. This shows Moneyrow Properties that you're not just looking for a part-time gig but are genuinely interested in making a difference in the local scene.
✨Be Ready for Scenario Questions
In a real estate interview, we might face role-play or scenario questions designed to gauge our problem-solving skills. Think about potential client scenarios, like handling a difficult buyer or negotiating prices, and prepare to discuss how you'd manage those situations. This will show Moneyrow Properties that we can think on our feet!
✨Show Your Value-Added Skills
Even though it's a part-time position, we should highlight any additional skills or tools we bring to the table—think social media savvy or familiarity with property management software. If you've done any relevant coursework or have insights from internships, let’s weave those into the conversation to show our potential value to Moneyrow Properties.
✨Prepare Your Availability Wisely
Since this is a part-time role, it's key for us to clearly articulate our availability during the interview. Think about peak hours when clients need us and how our flexibility could benefit Moneyrow Properties. It shows we're committed to being there when needed while balancing our other commitments.
