At a Glance
- Tasks: Engage with customers to provide tailored debt advice and support their financial goals.
- Company: Join MoneyPlus, a caring team dedicated to simplifying lives through financial services.
- Benefits: Enjoy 25 days holiday, cashback healthcare, gym discounts, and professional training.
- Other info: Dynamic team culture with social events and opportunities for career growth.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Empathy, motivation to learn, and resilience are key; experience is a bonus but not essential.
The predicted salary is between 30000 - 40000 € per year.
Who are we? We’re MoneyPlus. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? We’re looking for New Business Debt Advisors to join our dynamic Debt Advice team to support and advise our customers around the best solution to manage their debt effectively and enable their financial goals. Responsible for new customer acquisition and onboarding customer management, we’re looking for the best.
What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work-life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
- Wellbeing – We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
- Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.
What do we need you to do? Have rich conversations with customers, understanding their individual circumstances. Make recommendations on suitable solutions based on what you’ve learnt about your customer. Handle high volumes of calls, adapting your approach to suit the caller and their individual needs. Liaise with multiple teams across the business, building your internal relationships and networks. Listen actively and use your objection handling skills where necessary to ensure solution value. Keep your admin up to date, connecting with your peers, team leaders and managers.
What skills and experience do we need you to have? A desire to be part of something bigger, making a real difference to our customer’s lives. A motivation to learn and constantly grow. A hardy determination to handle the pressure of a high pace environment and targets. The desire to be proactive, accountable, and resilient. An empathy and understanding for people experiencing difficult times. While experience in the debt advice sector, working to targets or in a contact centre would be an advantage, it’s not essential.
Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
Customer Advisor in Warrington employer: MoneyPlus
At MoneyPlus, we pride ourselves on being a family-friendly employer that values work-life balance and employee wellbeing. With a minimum of 25 days holiday, professional training opportunities, and a vibrant social culture, we foster an environment where our team can thrive while making a meaningful impact in the lives of our customers. Join us in a dynamic role where your passion for helping others can flourish, supported by a company that truly cares about your growth and happiness.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Warrington
✨Tip Number 1
Get to know MoneyPlus inside out! Familiarise yourself with our services and values. When you understand what we stand for, you can show how your passion aligns with our mission during interviews.
✨Tip Number 2
Practice your conversation skills! As a Customer Advisor, you'll be having rich conversations with customers. Role-play with friends or family to get comfortable discussing financial solutions and handling objections.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the MoneyPlus family.
We think you need these skills to ace Customer Advisor in Warrington
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others in your application. Share experiences where you've made a difference in someone's life, as this aligns perfectly with our mission at MoneyPlus.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Customer Advisor role. We love seeing how you can fit into our dynamic team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MoneyPlus
✨Know Your Stuff
Before the interview, make sure you understand MoneyPlus's mission and values. Familiarise yourself with their services and how they help customers manage debt. This will show your genuine interest in the role and the company.
✨Show Empathy
As a Customer Advisor, you'll be dealing with people facing tough financial situations. Prepare to demonstrate your empathy and understanding during the interview. Think of examples from your past experiences where you've helped someone through a difficult time.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Customer Advisor, so showcasing it in your interview will set you apart.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to handle a mock call with a customer. Prepare by thinking about how you would approach different customer situations, focusing on solutions and maintaining a positive attitude.
