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- Tasks: Lead the customer journey and optimise product performance for financial services.
- Company: Join MoneyPlus, a team dedicated to simplifying lives through financial support.
- Benefits: Enjoy 25 days holiday, discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in product management and a passion for customer-centric solutions.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? The Product Owner plays a pivotal role in continuously improving and optimising the end-to-end customer journey and team performance across our IVA or Debt Management Plan (DMP) services. Operating in a highly regulated and digital first environment, they serve as the voice of the customer and champion the delivery of value through data-driven, customer-first product and process enhancements. Working collaboratively across multi-disciplinary teams, the Product Owner defines the vision, goals, and priorities for their respective products. They translate strategy into actionable delivery plans, ensuring the performance of digital and physical customer touchpoints is continually optimised and compliant with regulatory standards.
What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
- Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
What do we need you to do?
Individual Responsibilities:
- Own and champion the customer journey from onboarding through to resolution and plan completion, ensuring a seamless, compliant, and supportive experience.
- Translate strategic goals into prioritised backlogs and development roadmaps, defining and communicating product goals, KPIs, and success metrics.
- Lead and facilitate agile teams responsible for iterative delivery and improvement of customer-facing processes and platforms.
- Monitor performance of customer journey touchpoints (conversion, dropout, satisfaction, complaints), using MI and customer insight to drive continuous improvement.
- Act as the key decision-maker for the product backlog, ensuring changes are prioritised to deliver the most value to customers and the business.
- Ensure regulatory compliance, including FCA requirements and Consumer Duty principles, is embedded in all product features and operational enhancements.
- Conduct regular customer outcomes testing to ensure that products and services are meeting customers' needs, producing and overseeing action plans where shortfalls are identified.
Shared Responsibilities:
- Partner with key stakeholders including Executive Committee colleagues to align product objectives with operational strategy and KPIs.
- Collaborate with the Head of Product Development to ensure change roadmaps align with broader innovation goals and business priorities.
- Work closely with Compliance, Marketing, People, and Finance as part of the “business enablement” layer to deliver scalable and compliant outcomes.
- Support the effective delivery of change initiatives through cross-functional squad participation, providing clear scope, requirements, and impact assessment.
- Input into training, quality assurance, and internal communications to ensure successful adoption of product improvements.
What skills and experience do we need you to have? We’re Always Ready Customer Insight.
Product Owner employer: MoneyPlus
Contact Detail:
MoneyPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MoneyPlus and understanding our mission. Show us how your skills align with our goal of helping people live better lives. Tailor your answers to reflect our values and the role of a Product Owner.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience with customer journeys and data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the MoneyPlus team.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see how you connect with our mission at MoneyPlus and how you can contribute to making life simpler for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially those that relate to the Product Owner role. We appreciate a well-structured application that gets straight to the heart of what you can bring to the team.
Highlight Relevant Experience: Make sure to showcase any experience you have in product management or customer journey optimisation. We’re looking for specific examples that demonstrate your ability to lead teams and improve processes, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our MoneyPlus family!
How to prepare for a job interview at MoneyPlus
✨Know the Company Inside Out
Before your interview, dive deep into MoneyPlus. Understand their mission, values, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer-Centric Mindset
As a Product Owner, being the voice of the customer is key. Prepare examples from your past experiences where you've successfully improved customer journeys or addressed customer needs. Highlight how you can bring that same focus to MoneyPlus.
✨Be Agile and Ready to Adapt
Familiarise yourself with agile methodologies, as they are crucial for this role. Be prepared to discuss how you've led teams in an agile environment and how you can facilitate iterative improvements in customer-facing processes.
✨Prepare for Regulatory Questions
Given the highly regulated nature of the financial services industry, brush up on FCA requirements and Consumer Duty principles. Be ready to discuss how you would ensure compliance while delivering value to customers.