At a Glance
- Tasks: Lead the customer journey and optimise product performance for financial services.
- Company: Join MoneyPlus, a team dedicated to improving lives through financial support.
- Benefits: Enjoy 25 days holiday, discounts, social events, and a family-friendly work culture.
- Other info: Collaborative atmosphere with opportunities for professional growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in product ownership and customer journey optimisation is essential.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? The Product Owner plays a pivotal role in continuously improving and optimising the end-to-end customer journey and team performance across our IVA or Debt Management Plan (DMP) services. Operating in a highly regulated and digital first environment, they serve as the voice of the customer and champion the delivery of value through data-driven, customer-first product and process enhancements.
Working collaboratively across multi-disciplinary teams, the Product Owner defines the vision, goals, and priorities for their respective products. They translate strategy into actionable delivery plans, ensuring the performance of digital and physical customer touchpoints is continually optimised and compliant with regulatory standards.
What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
- Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
What do we need you to do? Individual Responsibilities:
- Own and champion the customer journey from onboarding through to resolution and plan completion, ensuring a seamless, compliant, and supportive experience.
- Translate strategic goals into prioritised backlogs and development roadmaps, defining and communicating product goals, KPIs, and success metrics.
- Lead and facilitate agile teams responsible for iterative delivery and improvement of customer-facing processes and platforms.
- Monitor performance of customer journey touchpoints (conversion, dropout, satisfaction, complaints), using MI and customer insight to drive continuous improvement.
- Act as the key decision-maker for the product backlog, ensuring changes are prioritised to deliver the most value to customers and the business.
- Ensure regulatory compliance, including FCA requirements and Consumer Duty principles, is embedded in all product features and operational enhancements.
- Conduct regular customer outcomes testing to ensure that products and services are meeting customers' needs, producing and overseeing action plans where shortfalls are identified.
Shared Responsibilities:
- Partner with key stakeholders including Executive Committee colleagues to align product objectives with operational strategy and KPIs.
- Collaborate with the Head of Product Development to ensure change roadmaps align with broader innovation goals and business priorities.
- Work closely with Compliance, Marketing, People, and Finance as part of the “business enablement” layer to deliver scalable and compliant outcomes.
- Support the effective delivery of change initiatives through cross-functional squad participation, providing clear scope, requirements, and impact assessment.
- Input into training, quality assurance, and internal communications to ensure successful adoption of product improvements.
What skills and experience do we need you to have?
- Customer Insight & Prioritisation – Uses data and feedback to make informed product decisions and prioritise improvements.
- Execution Focus – Able to maintain focus on delivering value within a fast-paced, changing environment.
- Collaboration – Works closely with operational, technical, and compliance teams to deliver shared goals.
- Communication – Translates strategy into clear actions and ensures stakeholders are kept aligned and informed.
We Treat People Right:
- Customer Centricity – Champions fair treatment and accessibility across all journey touchpoints.
- Integrity – Consistently acts with professionalism, transparency, and accountability.
Essential:
- Experience in product ownership, customer and digital journey optimisation.
- Strong understanding of agile delivery, backlog management, and cross-functional collaboration.
- Proven ability to use MI and insight to inform decisions and measure success.
- Familiarity with insolvency law or regulation such as Consumer Duty, TCF, and risk management principles.
Desirable:
- Knowledge of financial services and customer needs.
- Experience in contact centre, digital transformation, or customer engagement roles.
- Exposure to customer communication platforms (e.g., CCaaS), workflow tools, and data visualisation.
- Agile certification (e.g., CSPO) or equivalent hands-on experience.
Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
Product Owner in Manchester employer: MoneyPlus
At MoneyPlus, we pride ourselves on being a family-friendly employer that values work-life balance and employee well-being. With a minimum of 25 days holiday, access to exclusive discounts through Perkbox, and a vibrant social culture that encourages team bonding, we create an environment where our employees can thrive both personally and professionally. We are committed to supporting our staff's growth through continuous learning opportunities and a collaborative atmosphere, making us an excellent choice for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like MoneyPlus. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Owner in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to MoneyPlus.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on MoneyPlus's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at MoneyPlus
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with MoneyPlus.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at MoneyPlus will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former MoneyPlus employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
