At a Glance
- Tasks: Engage with customers to provide tailored debt advice and support their financial goals.
- Company: Join MoneyPlus, a caring team dedicated to simplifying lives through financial services.
- Benefits: Enjoy 25 days holiday, cashback healthcare, gym discounts, and professional training.
- Other info: Dynamic team culture with social events and opportunities for career growth.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Empathy, determination, and a desire to learn; experience in debt advice is a plus.
The predicted salary is between 25000 - 30000 € per year.
Who are we? We're MoneyPlus. Life isn't always simple, that's why we do what we do. Our services help to make life less complicated and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We're people who take care of people. We'll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We're a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? We're looking for New Business Debt Advisors to join our dynamic Debt Advice team to support and advise our customers around the best solution to manage their debt effectively and enable their financial goals. Responsible for new customer acquisition and onboarding customer management, we're looking for the best.
What's in it for you? We believe our people truly are our greatest asset, that's why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There's way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work-life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it's a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
- Wellbeing – We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
- Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.
What do we need you to do?
- Have rich conversations with customers, understanding their individual circumstances.
- Make recommendations on suitable solutions based on what you've learnt about your customer.
- Handle high volumes of calls, adapting your approach to suit the caller and their individual needs.
- Liaise with multiple teams across the business, building your internal relationships and networks.
- Listen actively and use your objection handling skills where necessary to ensure solution value.
- Keep your admin up to date, connecting with your peers, team leaders and managers.
What skills and experience do we need you to have?
- A desire to be part of something bigger, making a real difference to our customer's lives.
- A motivation to learn and constantly grow.
- A hardy determination to handle the pressure of a high pace environment and targets.
- The desire to be proactive, accountable, and resilient.
- An empathy and understanding for people experiencing difficult times.
- While experience in the debt advice sector, working to targets or in a contact centre would be an advantage, it's not essential.
Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
Customer Advisor in Manchester employer: MoneyPlus
At MoneyPlus, we pride ourselves on being a family-friendly employer that values work-life balance and employee wellbeing. With a minimum of 25 days holiday, professional training opportunities, and a vibrant social culture, we foster an environment where our team can thrive while making a meaningful impact in the lives of our customers. Join us in a dynamic role where your passion for helping others can flourish, supported by a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Manchester
✨Tip Number 1
Get to know MoneyPlus! Before your interview, dive into our website and social media. Understand our values and services so you can show us how you align with our mission to help customers manage their debt.
✨Tip Number 2
Practice your listening skills! In the role of a Customer Advisor, understanding customer needs is key. Try role-playing with a friend or family member to sharpen your ability to ask questions and respond empathetically.
✨Tip Number 3
Show us your passion! During interviews, share personal stories that highlight your desire to help others. Whether it’s volunteering or past work experiences, let us see how you’ve made a difference in people’s lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Customer Advisor in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your motivation to make a difference.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight any relevant experience or skills that align with our mission of providing simple, affordable services to our customers.
Show Your Empathy:Since we’re all about helping people through tough times, it’s important to demonstrate your understanding and empathy in your application. Share examples of how you've supported others in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at MoneyPlus
✨Know Your Stuff
Before the interview, make sure you understand MoneyPlus's mission and values. Familiarise yourself with their services and how they help customers manage debt. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Empathy
As a Customer Advisor, you'll be dealing with people facing tough financial situations. Prepare examples from your past experiences where you've demonstrated empathy and understanding. This will highlight your ability to connect with customers and provide the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, showing that you value their input and are ready to engage in meaningful conversations.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great way for them to see how you handle customer interactions. Think about how you would approach a call with a distressed customer and be prepared to demonstrate your problem-solving skills and adaptability.
