Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving their queries and complaints.
- Company: Join MoneyPlus, a company dedicated to helping people simplify their financial lives.
- Benefits: Enjoy 23 days holiday, discounts, free breakfast, and a supportive work environment.
- Other info: We offer professional training and a focus on employee wellbeing.
- Why this job: Be part of a passionate team that makes a real difference in people's lives.
- Qualifications: Strong communication skills, empathy, problem-solving abilities, and a positive attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.
Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? We’re looking for Customer Service Advisors to join our Customer Service team to support our customer’s ongoing journey with MoneyPlus. We need specialists to interact directly with all existing customers via telephone, email, customer portal and post, providing ongoing quality customer service for the duration of their time as a MoneyPlus customer.
What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. Here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work-life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
- Discounts – Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Café – We provide an award-winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
- Wellbeing – We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes and an on-site free to access Wellbeing Counsellor to support mindset and mental health counselling.
- Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.
What do we need you to do?
- Handle incoming customer queries via phone, email, and chat.
- Resolve complaints in a timely and professional manner.
- Maintain accurate records of interactions using CRM systems.
- Escalate complex issues to relevant departments.
- Promote products or services where appropriate.
- Provide feedback to improve customer experience.
- Meet service-level KPIs (e.g., call handling time, resolution time, First time resolution).
- Maintain compliance with data and financial regulations.
What skills and experience do we need you to have?
- Excellent verbal and written communication.
- Empathy and active listening.
- Problem-solving and conflict resolution.
- Attention to detail.
- Ability to work under pressure.
- Team collaboration.
- Positive, customer-first attitude.
Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
Customer Service Advisor employer: MoneyPlus
Contact Detail:
MoneyPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with MoneyPlus's services and values. Understanding their mission to simplify financial advice will help you connect with the team during your interview, showing that you're genuinely interested in their work.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlighting your problem-solving skills and ability to empathise with customers will demonstrate that you have the right mindset for this role.
✨Tip Number 3
Practice active listening techniques. During the interview, show that you can listen carefully and respond thoughtfully, as these skills are crucial for a Customer Service Advisor at MoneyPlus.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared to discuss these situations will showcase your readiness to tackle the challenges of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of MoneyPlus's mission. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Relevant Skills: In your application, clearly demonstrate your empathy, active listening, and conflict resolution skills. Use examples from your previous roles to illustrate how you’ve successfully handled customer queries or complaints.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MoneyPlus
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and understand their needs.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer complaints or issues. Highlight your problem-solving process and how you maintained a positive outcome for the customer. This shows that you're proactive and capable under pressure.
✨Know the Company Values
Familiarise yourself with MoneyPlus's mission and values. Be ready to explain why you resonate with their goal of helping people live better lives. This will show your genuine interest in the company and its culture.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This not only reflects your communication skills but also your commitment to understanding customer needs, which is crucial for the role.