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- Tasks: Manage client communications and provide top-notch customer service.
- Company: Join MoneyPlus, a team dedicated to simplifying financial lives and helping people overcome debt.
- Benefits: Enjoy 23 days holiday, discounts, free breakfast, and a supportive work culture.
- Why this job: Be part of a passionate team making a real difference in people's lives.
- Qualifications: Strong interpersonal skills, attention to detail, and a customer-centric mindset required.
- Other info: Professional training opportunities and a focus on employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.
Why do we need you? We’re looking for a Customer Service Account Manager to join our Account Management team to manage client communications as the principal responsibility of their role. We need specialists to interact directly with all new and existing customers via telephone, email, customer portal and post, providing quality customer service as well as with creditors to ensure arrangements are in place to maximise plan success.
What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:
- Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
- Discounts – Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
- Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
- Café – We provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
- Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
- Wellbeing – We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
- Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.
What do we need you to do? Contact existing customers to complete annual reviews. Identify changes in circumstances and recommend adjustments. Ensure documentation is accurate and compliant. Keep accurate records of review outcomes. Work collaboratively with other teams (e.g., compliance, Insolvency). Provide New Advice and ensure to always put the customer first with recommendations.
What skills and experience do we need you to have? Strong interpersonal and questioning skills. Organised and detail focused. Ability to explain complex information clearly. Commercial awareness. Customer-centric mindset. Data entry accuracy. Self-motivation and time management.
Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!
Customer Service Account Manager (Salford) employer: MoneyPlus
Contact Detail:
MoneyPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager (Salford)
✨Tip Number 1
Familiarise yourself with MoneyPlus's mission and values. Understanding how they help people live better will allow you to align your responses during the interview with their core principles, showcasing your passion for customer service.
✨Tip Number 2
Prepare examples of how you've successfully managed client communications in the past. Highlighting your experience in resolving complex issues will demonstrate your capability to handle the responsibilities of a Customer Service Account Manager.
✨Tip Number 3
Research common challenges faced by customers in financial services. Being knowledgeable about these issues will enable you to provide insightful recommendations during your interview, showing that you can put the customer first.
✨Tip Number 4
Network with current or former employees of MoneyPlus on platforms like LinkedIn. Gaining insights from their experiences can give you an edge in understanding the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Customer Service Account Manager (Salford)
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand MoneyPlus and their mission. Familiarise yourself with their services and values, as this will help you tailor your application to show how you align with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in financial services. Use specific examples to demonstrate your strong interpersonal skills and ability to handle complex information.
Showcase Your Skills: Make sure to highlight the skills mentioned in the job description, such as organisation, attention to detail, and a customer-centric mindset. Provide examples of how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your understanding of the challenges faced by customers. Explain why you want to work at MoneyPlus and how you can contribute to their mission.
How to prepare for a job interview at MoneyPlus
✨Show Your Passion for Helping Others
Since MoneyPlus is all about improving lives, make sure to express your genuine passion for helping people during the interview. Share examples from your past experiences where you made a positive impact on someone's life, especially in customer service roles.
✨Demonstrate Strong Communication Skills
As a Customer Service Account Manager, you'll need to communicate complex information clearly. Prepare to discuss how you've successfully explained difficult concepts to customers in the past, and practice articulating your thoughts concisely.
✨Be Organised and Detail-Focused
MoneyPlus values accuracy and organisation. Bring examples of how you've managed multiple tasks or projects while maintaining attention to detail. You might even want to mention any tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer-centric mindset. Think of specific situations where you had to handle challenging customer interactions and how you resolved them effectively.
