IVA MOC Administrator in Manchester

We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers.

What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. Here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly: Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
• Discounts: Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from.
• Social: We value the relationships our employees have with one another, encouraging them to come together.
• Doing our bit: We show support in every way we can to our clients, people, and company charity.

Job Purpose: The IVA MOC Administrator provides essential administrative support to the Pre-Appointment Department, ensuring the smooth and efficient progression of IVA cases through to approval. The role is responsible for convening Meetings of Creditors (MOCs), ensuring they are conducted effectively and in line with regulatory requirements. They will also support the preparation of cases prior to approval by maintaining accurate records, managing key systems and ensuring all pre-appointment administrative tasks are completed in a timely manner.

Key Responsibilities:

• Convene Meetings of Creditors ensuring they are conducted in line with internal processes, regulatory requirements and service standards.
• Manage and maintain the POD dashboard ensuring all case information is accurate, up to date, and correctly recorded.
• Support the Pre-Appointment Department with tasks such as chasing outstanding IVA Proposals, dealing with bank change requirements and other administrative tasks.
• Manage the MOC email inbox, ensuring all queries, documentation and correspondence are reviewed, actioned, and correctly filed in the relevant case folders.
• Support the IVA department with overflow inbound calls, providing accurate information and directing queries appropriately.
• Ensure all administrative records are maintained accurately and in line with internal procedures and compliance requirements.

Compliance:

• Ensure all activities are carried out in line with relevant Insolvency legislation, regulatory requirements and internal policies.
• Maintain full adherence to Data Protection Act (DPA) and GDPR requirements in all handling of customer and case information.
• Follow all internal procedures relating to IVA case administration and MOC processes.

Quality Oversight:

• Ensure all MOC’s are convened, recorded and completed accurately and in accordance with required standards.
• Support internal checks and quality processes by ensuring documentation is correctly stored.

Reporting:

• Provide updates on outstanding tasks, any blockers and inbox volumes where required.
• Highlight recurring issues within the MOC process to support continuous improvement.

What skills and experience do we need you to have?

• Experience working within the insolvency or debt management industry, ideally with exposure to IVA administration processes.
• Familiar knowledge of the Meeting of Creditors (MOC) process.
• Proven ability to manage multiple cases, inboxes, and stakeholders while maintaining accuracy and deadlines.
• Strong organisational and time-management skills, with experience working in a fast-paced, high volume environment.
• Ability to communicate effectively with internal teams and external stakeholders in a professional manner.

Our Values:

• Technical Knowledge: Good understanding of IVA processes, regulatory requirements and compliance standards.
• Attention to Detail: Ensures high levels of accuracy and completeness in all case reviews.
• Continuous Learning: Keeps knowledge up to date with changes in regulation and internal processes.

We Raise the Bar:

• Quality Focus: Maintains high standards of accuracy and compliance in all outputs.
• Accountability: Takes ownership of work and ensures deadlines and expectations are met.

We Work as One:

• Collaboration: Works effectively with colleagues, clients, and stakeholders to achieve shared goals.
• Communication: Communicates clearly and professionally, both written and verbal.

We Treat People Right:

• Customer Focus: Provides helpful, accurate support to internal teams and customers.
• Professionalism: Maintains a positive, respectful and reliable approach in all interactions.
• Supportive Approach: Willing to assist with team workload and contribute to shared success.

Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!