First-Line QA Specialist: FCA-Aligned & Customer-Focused in Manchester

A financial services provider in Manchester is seeking a Quality Assurance (First Line) Specialist to ensure compliance with FCA regulations and enhance customer service outcomes. This role focuses on performing quality checks, identifying quality deviations, and providing coaching to improve advisor performance. Candidates should possess strong knowledge of FCA principles, attention to detail, and experience in a quality assurance role within a regulated environment. A supportive workplace with training opportunities and a focus on employee wellbeing is provided.