At a Glance
- Tasks: Deliver exceptional customer experiences across various channels and support clients throughout their journey.
- Company: Award-winning luxury retail team with a vibrant, supportive culture.
- Benefits: Starting salary of £26,368, 33 days holiday, mental health support, and career progression.
- Other info: Fun social culture with regular events and celebrations.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 26368 - 26368 € per year.
Location: Wrexham
Salary: Starting salary of £26,368 per annum
Job Type: Permanent, Full Time
What we do:
We're a growing, award-winning business delivering outstanding customer experiences across voice, digital messaging, and written channels for brands of all sizes. From humble beginnings over 20 years ago to a 1,000-strong international team across our headquarters in Wrexham and our US office in Atlanta, we're proud of how far we've come - and even more excited about what's next.
The Role:
As part of our Bespoke & PA Support team, you'll play a key role in supporting customers throughout their entire journey. This is a hybrid role combining personalised customer support, problem-solving, coordination, and relationship building across a variety of bespoke teams and telephone answering clients.
Your journey with us will begin within one of our Bespoke Customer Teams, where you'll gain hands-on experience delivering exceptional customer support. As your training progresses, you'll also begin supporting our telephone answering services, handling a variety of calls and enquiries across the sectors we support - including Property, Legal, Healthcare, and Finance.
You'll work closely with customers across telephone, live chat, messaging platforms, and ticketing systems, delivering friendly, efficient, and memorable experiences from start to finish. During your training journey, you'll learn how to use our bespoke in-house call management system and develop the skills needed to confidently manage customer interactions across multiple channels and services.
You'll become an important point of contact for our clients' customers and callers, confidently answering queries, handling calls professionally, and accurately relaying messages within our systems.
What you'll be doing:
- Being the friendly voice and support behind exceptional customer experiences
- Supporting customers throughout their end-to-end journey
- Working alongside our bespoke teams to deliver personalised support
- Helping customers across phone, chat, messaging, and ticketing systems
- Resolving queries quickly while keeping things positive and professional
- Going the extra mile to build loyalty, trust, and long-term relationships
- Accurately managing customer information and messages within internal systems
- Working closely with a supportive, high-energy team
What we're looking for:
- Customer service or customer-facing experience
- A confident, friendly communicator who genuinely enjoys helping people
- A positive, can-do attitude with great energy
- Strong organisation skills and the ability to multitask in a busy environment
- Someone proactive who enjoys taking ownership and getting stuck in
- Strong attention to detail and the ability to handle information accurately
- Strong team spirit and willingness to support across different areas
What you'll get:
- Starting salary of £26,368 per annum
- 33 days holiday, increasing with service
- Full training and real career progression opportunities
- Mental health and wellbeing support, including 24/7 doctor access
- Subsidised meals and free on-site gym
- Fun, social culture with regular events and celebrations
Working hours:
Full-time - 39.5 hours per week
1 in 4 weekends required. Weekend working is balanced with a weekday off, so you'll only ever work 5 days per week.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Please click APPLY to be redirected to our website to complete your application for this role.
Candidates with experience of; Customer Service Representative, Customer Support Advisor, Client Service, Customer Service Consultant, Customer Service Administrator, Business Support, Client Services Advisor, Live Chat Support may all be considered.
Customer Service Advisor - Luxury Retail Team in Wrexham employer: Moneypenny
Join our award-winning team in Wrexham, where we pride ourselves on delivering exceptional customer experiences in a vibrant and supportive work environment. With a starting salary of £26,368 per annum, you will enjoy comprehensive training, career progression opportunities, and a fun, social culture that includes regular events and celebrations. Our commitment to employee wellbeing is evident through our mental health support, subsidised meals, and access to a free on-site gym, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Luxury Retail Team in Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice behind customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team. So, hit that apply button and let’s get started!
We think you need these skills to ace Customer Service Advisor - Luxury Retail Team in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your customer service background and communication skills.
Show Your Personality:We love a friendly vibe! Let your personality shine through in your written application. Use a warm tone and express your enthusiasm for helping customers – it’s all about those memorable experiences!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Moneypenny
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and the specific role you’re applying for. Understanding their mission and how they deliver exceptional customer experiences will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved a difficult issue or went the extra mile for a customer. This will demonstrate your ability to handle queries positively and professionally.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training process, or company culture. This shows that you’re engaged and interested in the role, and it gives you a chance to assess if the company is the right fit for you.
