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For Companies At a Glance
- Tasks: Support clients and drive growth by showcasing our innovative AI technology.
- Company: Join Moneypenny, a leader in outsourced calls and live chat services.
- Benefits: Enjoy 25 days leave, mental health support, gym access, and epic parties!
- Why this job: Be at the forefront of AI evolution while building lasting client relationships.
- Qualifications: Strong communication skills and a passion for AI and customer service.
- Other info: Work in a vibrant office with unique spaces like a treehouse!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Hours: 37.5 hours per week Monday to Friday
What we do
We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state‑of‑the‑art UK headquarters in Wrexham, and our US office in Atlanta.
The role
This role is central to Moneypenny’s future – supporting our current clients and helping us grow in the right way. You’ll work closely with Sales and Account Management to make sure clients continue to get the most value from our technology, whilst also helping us bring on new business. This includes working with clients who might be reassessing their service, and showing how our AI Agent can complement and enhance the service they already have. You’ll confidently demonstrate Moneypenny’s technology to clients, partners and prospects to show what’s possible. Acting as a CX consultant, scoping requirements, mapping journeys and building AI Agent flows, you’ll guide clients on how to blend AI and human support to deliver the right experience for their customers.
Key responsibilities
- Inform and shape go-to-market strategies to drive adoption across both new and existing clients.
- Partner with Sales on live opportunities – demos, events, client meetings – to progress deals and accelerate conversion.
- Deliver product demos, workshops and webinars to educate clients on AI capabilities.
- Coach internal stakeholders to better position and sell the AI Agent into existing accounts.
- Collaborate with Marketing to create high-impact decks, case studies and value narratives for different industry needs.
- Provide consultative guidance on implementation pathways and change management.
- Collect structured customer feedback and provide product‑shaping insights to our development teams.
- Partner with tech teams to ensure functionality aligns to customer need.
- Scope customer requirements and design optimal customer journeys.
- Identify and engage prospective clients, demonstrating how AI voicebots can improve their customer service operations.
- Test, refine, and optimise live AI Agents.
- Provide early‑phase reporting back to clients, including actionable recommendations to improve outcomes.
The person
- Proven ability to build and deepen long‑term client relationships.
- Strong multi‑tasker; able to manage multiple opportunities concurrently with pace and precision.
- Commercially aware – familiar with both current and emerging trends relevant to our markets.
- Authentic curiosity about AI and how it will evolve our business model.
- Exceptional communication – written, verbal and in live demo environments.
- Confident presenting to audiences of all sizes.
- Able to listen deeply, probe effectively and translate discovery into compelling proposals.
- Comfortable networking, representing Moneypenny professionally at events and meetings.
What’s included
As a Client Solutions Architect at our award‑winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state‑of‑the‑art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:
- Permanent contract
- 25 days annual leave plus bank holidays (pro rata)
- Mental health support (through our Employee Assistant Programme) with access to an on‑site mental health counsellor
- Access to our wellbeing room to help enhance your physical and mental wellbeing
- Access to a 24/7 doctor line
- Subsidised meals
- Free on‑site gym access
- And did we mention our epic parties? We know how to celebrate in style!
We want to hire the whole version of you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industries: Professional Services and Telecommunications
Location: Wrexham, Wales, United Kingdom
Client Solutions Specialist in Wrexham employer: Moneypenny
Contact Detail:
Moneypenny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Specialist in Wrexham
✨Tip Number 1
Get to know Moneypenny inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Don’t be shy about reaching out! Use LinkedIn to connect with current employees or the hiring manager. A friendly message can go a long way in making a memorable impression.
✨Tip Number 3
Prepare for those demos! Practice showcasing your skills in presenting tech solutions. Moneypenny loves innovation, so be ready to demonstrate how you can blend AI with human support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moneypenny team!
We think you need these skills to ace Client Solutions Specialist in Wrexham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your writing. This role is all about communication, so show us how you can connect with others.
Tailor Your Application: Make sure to tailor your application specifically for the Client Solutions Specialist role. Highlight your relevant experience and skills that align with what we’re looking for. The more you can relate your background to our needs, the better!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Moneypenny!
How to prepare for a job interview at Moneypenny
✨Know the Company Inside Out
Before your interview, take some time to research Moneypenny and its services. Understand their approach to customer service and how they integrate AI technology. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Showcase Your Communication Skills
As a Client Solutions Specialist, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery, especially when discussing complex topics like AI and customer journeys.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client relationship skills. Think of specific examples from your past experiences where you've successfully managed client needs or implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Curiosity About AI
Moneypenny values authentic curiosity about AI and its impact on business. Be prepared to discuss recent trends in AI and how you think they can enhance customer service. Showing that you're up-to-date with industry developments will set you apart as a candidate who is genuinely invested in the role.
