At a Glance
- Tasks: Develop and enhance our AI voice assistant platform, Chinwag, using cutting-edge technology.
- Company: Join Moneypenny, a leader in outsourced communication solutions with a vibrant team culture.
- Benefits: Enjoy 25 days annual leave, mental health support, subsidised meals, and free gym access.
- Other info: Dynamic work environment with opportunities for personal growth and epic celebrations.
- Why this job: Be part of a pioneering team creating real-world AI solutions that impact thousands daily.
- Qualifications: Proficient in Python, with experience in AI development and strong engineering skills.
The predicted salary is between 80100 - 97900 £ per year.
We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes.
Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000‑strong team working across continents from our state‑of‑the‑art UK headquarters in Wrexham, and our US office in Atlanta.
The role – AI Developer – AI Agent Voice Assistant Platform
Moneypenny’s AI voice agent is live, handling thousands of customer calls across the UK and US. This is a core part of our business – not a proof of concept.
We are seeking an experienced Python developer to help us scale faster.
You will be developing, maintaining, and enhancing Chinwag, the AI system that powers our voice agents.
Your work will cover voice processing, agent orchestration, task scheduling, and external integrations with MCP servers.
This is an exciting opportunity to work on patent‑pending technology at production scale, delivering real‑world AI solutions used daily by our customers.
What you’ll need
- Core Engineering Skills
- Strong proficiency in Python 3.11+, with a deep understanding of asyncio, threading, and concurrent programming patterns.
- Experience with containerised applications using Docker and Docker Compose.
- Solid experience working with Mongo DB.
- Understanding of API development patterns, including REST and integration with external services.
- Knowledge of modern development practices, including pytest testing and Git version control.
- Applied AI/LLM Development
- Essential experience in LLM prompt engineering and optimisation, including designing effective system prompts, managing conversation context, and structuring prompts to ensure reliable AI agent responses and tool usage.
- Keen interest in and passion for AI technologies and their practical applications.
- Security & Governance
- Strong understanding of security principles and data governance, with a focus on maintaining strict control over where sensitive data is stored and processed.
What would set you apart
- Experience with Twilio APIs for voice and SMS communications.
- Experience building commercial solutions with LLMs from Google and Open AI.
- Working knowledge of LLM inference platforms, such as Groq.
- Experience with voice processing technologies, including Deepgram SDK and Eleven Labs.
- Knowledge of microservices architecture, particularly with MCP servers.
- Experience with cloud platforms (AWS/Azure) and CI/CD pipelines.
- Familiarity with monitoring and observability tools, particularly Data Dog for LLM observability.
- Experience with task scheduling, cron jobs, and webhook integrations.
- Frontend experience with Vue JS or Streamlit.
What’s included
- Permanent contract
- 25 days annual leave plus bank holidays (pro rata)
- Mental health support (through our Employee Assistant Programme) with access to an on‑site mental health counsellor
- Access to our wellbeing room to help enhance your physical and mental wellbeing Access to a 24/7 doctor line
- Subsidised meals
- Free on‑site gym access
- And did we mention our epic parties? We know how to celebrate in style!
- We want to hire the whole version of you
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
- Seniority level: Associate
- Job function: Information Technology
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AI Developer in Wrexham employer: Moneypenny
Join our dynamic team in Wrexham as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With a competitive starting salary and opportunities for growth, we offer a unique environment that values your contributions while ensuring a balanced work-life schedule. Experience the satisfaction of making a difference in people's lives through bespoke support in a role that is both engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land AI Developer in Wrexham
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Moneypenny or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Moneypenny.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Moneypenny.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Moneypenny that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AI Developer in Wrexham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Moneypenny.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Moneypenny and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Moneypenny
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Moneypenny uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
