Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and drive growth in a dynamic environment.
- Company: Join a leading outsourced communication company with a vibrant culture.
- Benefits: Enjoy 25 days leave, mental health support, gym access, and epic parties!
- Why this job: Be the expert your clients rely on while working in a fun, innovative space.
- Qualifications: Experience in account management and excellent communication skills.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The role: As an Account Manager, you are responsible for the management of your clients within your dedicated sector. The role is a mix of proactive and reactive workload, requiring you to build strong relationships with existing clients. You will devise an account management strategy with your clients to continue a strong, developing relationship and focus on growing your clients and the sector/s you are working within. Your clients are to be educated about all Moneypenny features and services and know you are the expert. Your clients will come to you for advice and your expertise.
Key responsibilities:
- Respond to client queries promptly and efficiently, consistently meeting our 30-minute SLA
- Build strong, lasting relationships with your portfolio of clients, ensuring key stakeholders know and trust you as their Account Manager
- Act as a product expert, helping clients fully understand our services and how to get the most value from them
- Develop a deep understanding of your clients’ businesses, including their future plans and evolving needs
- Proactively manage retention by handling cancellation requests and working with clients to find solutions, achieving retention targets
- Drive revenue growth within your sector by identifying upsell opportunities and introducing additional products and services
- Take ownership of escalated client issues, ensuring swift resolution and a positive client experience
- Ensure all client contracts and terms are accurate and up to date following any changes
- Reduce churn by aligning clients with the most suitable solutions for their usage and goals
- Collaborate closely with internal teams to deliver a seamless, high-quality client experience
- Plan and host client engagement activities such as webinars and focus groups
- Represent the company at client meetings and events, both onsite and offsite, acting as a brand ambassador
- Maintain accurate and up-to-date CRM records, ensuring all client interactions are logged effectively
- Build and maintain detailed client profiles, capturing key insights to support relationship management and growth
The person:
- Excellent communicator, both written and verbal, able to engage effectively across all channels
- Autonomous and confident, thriving when working independently
- Experienced Account Manager skilled at building and maintaining long-term business-to-business relationships
- Understands that strong relationships are developed via phone, video, and in-person interactions
- Proactive and self-motivated, capable of taking initiative to drive results
- Handles challenging calls with professionalism, patience, and courtesy
- High-energy, approachable, and positive in all client interactions
- Thrives in fast-paced environments, effortlessly switching between tasks while maintaining focus and efficiency
- Continuously seeks opportunities to enhance the client experience, ensuring exceptional service from Moneypenny
- Willing to travel to meet clients as needed, representing the company externally with professionalism
- Always client-ready, demonstrating dedication and reliability in every interaction
- Motivated by targets and committed to growing and expanding the client base
What’s included:
- Fixed term 12 month maternity cover contract
- 25 days annual leave plus bank holidays (pro rata)
- Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
- Access to our wellbeing room to help enhance your physical and mental wellbeing
- Access to a 24/7 doctor line
- Subsidised meals
- Free on-site gym access
- And did we mention our epic parties? We know how to celebrate in style!
We want to hire the whole version of you: If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Account Manager - Maternity Cover in Wrexham employer: Moneypenny
Contact Detail:
Moneypenny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Maternity Cover in Wrexham
✨Tip Number 1
Get to know the company inside out! Research Moneypenny's services and values so you can chat confidently about how you can contribute as an Account Manager. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be building relationships with clients, role-play different scenarios with friends or family. This will help you feel more comfortable and articulate during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Moneypenny. Don’t miss out on this opportunity!
We think you need these skills to ace Account Manager - Maternity Cover in Wrexham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who can build strong relationships with clients, so showing your communication skills is key.
Tailor Your Application: Make sure to tailor your application specifically for the Account Manager role. Highlight your experience in managing client relationships and any relevant achievements that demonstrate your ability to drive results. We love seeing how you can align with our values and the needs of our clients!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for this role – we want to know why you’re the best choice!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Moneypenny, which we love to see!
How to prepare for a job interview at Moneypenny
✨Know Your Clients Inside Out
Before the interview, take some time to research the company’s clients and their industries. Understanding their needs and how Moneypenny's services can benefit them will show that you’re proactive and ready to build those strong relationships right from the start.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively engaged with clients in the past, whether through phone calls, emails, or face-to-face meetings. Highlight your ability to handle challenging situations with professionalism and courtesy.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues or improved their experience. Be ready to discuss how you can apply these skills at Moneypenny, especially when it comes to managing retention and upselling opportunities.
✨Be Ready to Discuss Your Strategy
Prepare to talk about how you would devise an account management strategy for your clients. Think about how you would educate them on Moneypenny's features and services, and how you would ensure they see the value in what you offer. This shows that you're not just a fit for the role, but also a strategic thinker.