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- Tasks: Monitor performance and manage agent schedules to meet operational needs.
- Company: Join a dynamic team in a fast-paced environment focused on efficiency.
- Benefits: Enjoy competitive salary, flexible working options, and great corporate perks.
- Why this job: Be part of a crucial role that impacts daily operations and team success.
- Qualifications: Detail-oriented individuals with strong organisational skills are preferred.
- Other info: Opportunity for growth and development within the company.
The predicted salary is between 28800 - 43200 £ per year.
Title:WFM Intraday & Scheduling Planner
Salary:Competitive
Location:Wrexham
Why work with us:
Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a pr…
WFM Intraday & Scheduling Planner employer: Moneypenny
Contact Detail:
Moneypenny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WFM Intraday & Scheduling Planner
✨Tip Number 1
Familiarise yourself with workforce management tools and software commonly used in the industry. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to intraday performance. Showing that you can analyse and interpret these metrics will highlight your capability to manage agent schedules effectively.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed scheduling conflicts or improved operational efficiency. This practical experience can showcase your problem-solving skills and proactive approach.
✨Tip Number 4
Network with professionals in the workforce management field, especially those who have experience in intraday planning. Engaging with them can provide insights into the role and may even lead to valuable referrals.
We think you need these skills to ace WFM Intraday & Scheduling Planner
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the WFM Intraday & Scheduling Planner position. Understand the key responsibilities and required skills, such as monitoring performance and managing schedules, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in workforce management or scheduling. Use specific examples that demonstrate your ability to manage agent schedules and respond to real-time operational needs.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this role, such as analytical thinking, attention to detail, and proficiency with scheduling software. Mention any tools or systems you have used in the past that relate to workforce management.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Explain why you are a good fit for the team and how you can contribute to their success.
How to prepare for a job interview at Moneypenny
✨Understand the Role
Make sure you have a clear understanding of what a WFM Intraday & Scheduling Planner does. Familiarise yourself with key responsibilities such as monitoring performance and managing schedules, so you can speak confidently about how your skills align with these tasks.
✨Showcase Your Analytical Skills
This role requires strong analytical abilities. Be prepared to discuss examples from your past experiences where you've successfully analysed data or improved scheduling processes. Highlight any tools or software you’ve used that are relevant to workforce management.
✨Demonstrate Proactivity
As a proactive planner, it’s essential to show that you can anticipate issues before they arise. Prepare to share instances where you took initiative to solve problems or improve efficiency in previous roles, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current scheduling challenges or their approach to workforce management. This not only shows your interest in the role but also demonstrates your understanding of the industry and the importance of effective planning.
