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- Tasks: Monitor performance and manage agent schedules to meet operational needs.
- Company: Join a dynamic team in a fast-paced environment focused on efficiency.
- Benefits: Enjoy competitive salary, flexible working options, and great corporate perks.
- Why this job: Be part of a crucial role that impacts daily operations and team success.
- Qualifications: Detail-oriented individuals with strong organisational skills are preferred.
- Other info: Opportunity for growth and development within the company.
The predicted salary is between 28800 - 48000 £ per year.
Title:WFM Intraday & Scheduling Planner
Salary:Competitive
Location:Wrexham
Why work with us:
Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a pr…
WFM Intraday & Scheduling Planner employer: Moneypenny
Contact Detail:
Moneypenny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WFM Intraday & Scheduling Planner
✨Tip Number 1
Familiarise yourself with workforce management tools and software commonly used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to intraday performance and scheduling. Be prepared to discuss how you would monitor and optimise these KPIs in your role, showcasing your analytical skills.
✨Tip Number 3
Network with professionals in the workforce management field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed scheduling conflicts or improved operational efficiency.
We think you need these skills to ace WFM Intraday & Scheduling Planner
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the WFM Intraday & Scheduling Planner position. Understand the key responsibilities and required skills, such as monitoring performance and managing schedules, so you can tailor your application accordingly.
Highlight Relevant Experience: When writing your CV and cover letter, emphasise any previous experience in workforce management or scheduling. Use specific examples that demonstrate your ability to manage agent schedules and respond to real-time operational needs.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this role, such as analytical thinking, attention to detail, and proficiency with scheduling software. Provide concrete examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that explains why you are a great fit for the WFM Intraday & Scheduling Planner position. Mention your passion for workforce management and how your proactive approach aligns with the company's goals.
How to prepare for a job interview at Moneypenny
✨Understand the Role
Make sure you have a clear understanding of what a WFM Intraday & Scheduling Planner does. Familiarise yourself with key responsibilities such as monitoring performance and managing schedules, so you can discuss how your skills align with these tasks.
✨Showcase Your Analytical Skills
This role requires strong analytical abilities. Be prepared to discuss examples from your past experiences where you've successfully analysed data or improved scheduling processes. Highlight any tools or software you’ve used in similar roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in intraday performance management and how you would address them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this position. This demonstrates your enthusiasm and proactive nature.
