At a Glance
- Tasks: Answer calls and provide excellent customer service across various sectors.
- Company: Join Moneypenny, a top-rated company known for its supportive culture.
- Benefits: Enjoy competitive salary, 33 days leave, mental health support, and free gym access.
- Other info: Work in a unique office with a treehouse and enjoy epic parties!
- Why this job: Be part of a fun team and make meaningful connections with clients.
- Qualifications: No experience needed, just a friendly attitude and great communication skills.
The predicted salary is between 26368 - 26368 £ per year.
Location: Wrexham
Salary: £26,368 per annum
Job Type: Permanent, Full Time
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny! People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.
What we do: We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The Role: You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients. You will be an important point of contact for our clients' callers, answering queries and handling their calls, and accurately relaying messages within our system.
What you'll need: Although we welcome call taking experience, it's not required! What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same! You'll also require:
- A confident telephone manner with good interpersonal skills
- The ability to use your empathetic listening skills to deliver excellent customer service over the phone
- Great multi-tasking skills in a fast-paced environment
- Excellent problem-solving skills
- Good computer and data entry skills
Work for a company as amazing as you: 'I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.' 'Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.'
What's included: As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from:
- Permanent contract
- £26,368 per annum
- 33 days annual leave increasing to 37 with tenure, (includes bank holidays)
- Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
- Access to our wellbeing room to help enhance your physical and mental wellbeing
- Access to a 24/7 doctor line
- Comprehensive training and where desired, long-term career progression across the business
- Subsidised meals
- Free on-site gym access
- And did we mention our epic parties? We know how to celebrate in style!
Additional Information: You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you'll work set 8-hour days, between the hours of 8am and 6.30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Locations
Telephone Answering PA in Wales, Wrexham employer: Moneypenny
Moneypenny is an exceptional employer that prioritises its people, offering a vibrant and inclusive work culture in Wrexham. With a focus on employee wellbeing, comprehensive training, and opportunities for career progression, our team enjoys a supportive environment where contributions are recognised and celebrated. Join us in our state-of-the-art headquarters, where you'll find not only a fulfilling role as a Telephone Answering PA but also a community that values fun, friendship, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Answering PA in Wales, Wrexham
✨Tip Number 1
Get to know the company culture! Moneypenny values a friendly and inclusive environment, so show your personality during interviews. Be yourself and let your smile shine through!
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with friends or family. This will help you feel more confident and ready to tackle those challenging calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Moneypenny family!
We think you need these skills to ace Telephone Answering PA in Wales, Wrexham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your smiley nature and love for chatting. It’s all about making a connection!
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your experience with customer service or any relevant roles, even if they’re not directly in call handling. We appreciate the effort!
Show Your Empathy:Since you'll be dealing with a variety of calls, it’s important to demonstrate your empathetic listening skills in your application. Share examples of how you've handled challenging situations with compassion and care.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Moneypenny
✨Know the Company
Before your interview, take some time to research Moneypenny. Understand their values, culture, and what makes them one of the 'Best Companies to Work For' in the UK. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your People Skills
As a Telephone Answering PA, your interpersonal skills are key. During the interview, be sure to demonstrate your confident telephone manner and empathetic listening skills. You might even want to role-play a call scenario to showcase how you would handle different types of enquiries.
✨Prepare for Multi-tasking Questions
Expect questions about how you manage multiple tasks in a fast-paced environment. Think of specific examples from your past experiences where you successfully juggled various responsibilities, especially in customer service roles. This will highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.
