At a Glance
- Tasks: Answer calls and provide exceptional customer service across various industries.
- Company: Join Moneypenny, a leader in outsourced communication with a vibrant team culture.
- Benefits: Starting salary of £26,368, 33 days annual leave, mental health support, and free gym access.
- Other info: Enjoy unique office spaces, comprehensive training, and opportunities for career progression.
- Why this job: Be part of a dynamic team where your contributions are valued and friendships flourish.
- Qualifications: Confident telephone manner, good interpersonal skills, and ability to multitask in a fast-paced environment.
The predicted salary is between 26368 - 26368 £ per year.
Telephone Answering PA Location: Wrexham
Salary: Starting salary of £26,368 per annum
Job Type: Permanent, Full Time
Working Pattern: You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Please note that these rotas are subject to occasional change, although plenty of notice will be given.
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny!
What we do:
We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients.
Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same!
- A confident telephone manner with good interpersonal skills
- The ability to use your empathetic listening skills to deliver excellent customer service over the phone
- Great multi-tasking skills in a fast-paced environment
- Excellent problem-solving skills
- Good computer and data entry skills
Work for a company as amazing as you:
'I have built such amazing friendships with my clients over the years. As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here!
Permanent contract
Starting salary of £26,368 per annum
33 days annual leave increasing to 37 with tenure, (includes bank holidays)
Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
Access to our wellbeing room to help enhance your physical and mental wellbeing
Access to a 24/7 doctor line
Comprehensive training and where desired, long-term career progression across the business
Subsidised meals
Free on-site gym access
And did we mention our epic parties?
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Locations
PA / Admin Assistant (Permanent, Part Time) in Wales, Wrexham employer: Moneypenny
Join our dynamic team in Wrexham as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With a competitive starting salary and opportunities for growth, we offer a unique environment that values your contributions while ensuring a balanced work-life schedule. Experience the satisfaction of making a difference in people's lives through bespoke support in a role that is both engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land PA / Admin Assistant (Permanent, Part Time) in Wales, Wrexham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Moneypenny and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Moneypenny and let us see your personality shine through!
We think you need these skills to ace PA / Admin Assistant (Permanent, Part Time) in Wales, Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Moneypenny.
Get Familiar with Our Brand:Before applying, take some time to learn about Moneypenny and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Moneypenny
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Moneypenny.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Moneypenny will surely appreciate.
