At a Glance
- Tasks: Support customers through their journey, delivering exceptional service across various channels.
- Company: Award-winning business with a focus on outstanding customer experiences.
- Benefits: Starting salary of £26,368, 33 days holiday, and mental health support.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Join a dynamic team and develop your customer service skills in a fun environment.
- Qualifications: Previous customer service experience and a positive attitude are essential.
The predicted salary is between 26368 - 26368 £ per year.
Location: Wrexham
Salary: Starting salary of £26,368 per annum
Job Type: Permanent, Full Time
Working Hours: Full-time - 39.5 hours per week, 1 in 4 weekends required, Weekend working is balanced with a weekday off, so you'll only ever work 5 days per week.
If you enjoy helping customers, solving problems, and learning new skills, this could be your next step. We're a growing, award-winning business delivering outstanding customer experiences across voice, digital messaging, and written channels for brands of all sizes.
As part of our Bespoke & PA Support team, you'll play a key role in supporting customers throughout their journey while delivering exceptional service across a variety of clients and sectors. This could include supporting customers on behalf of a leading manufacturer of boilers, heat pumps, and heating systems, or working within one of our other bespoke client accounts delivering personalised customer support.
Whichever team you join, you'll receive full training and ongoing support to help you build the knowledge and confidence needed to succeed. As your training progresses, you'll also begin supporting our telephone answering services, handling calls and enquiries across a variety of sectors including Property, Legal, Healthcare, and Finance.
Key Responsibilities:
- Being the friendly first point of contact for customer enquiries
- Supporting customers throughout their end-to-end journey
- Delivering personalised support on behalf of a range of client accounts
- Assisting customers across telephone, live chat, messaging platforms, and ticketing systems
- Supporting customers with product, service, and account-related enquiries
- Resolving queries efficiently or directing customers to the appropriate team when needed
- Arranging appointments, taking messages, and following client-specific processes
- Building positive relationships and creating memorable customer experiences
- Accurately recording customer information and updating internal systems
- Working closely with colleagues to deliver outstanding service across multiple teams and sectors
What we're looking for:
- Previous customer service or customer-facing experience
- A confident, friendly communicator who genuinely enjoys helping people
- A positive attitude and willingness to learn new skills
- Strong organisational skills and the ability to multitask in a busy environment
- A proactive approach with the confidence to take ownership of customer enquiries
- Excellent attention to detail and accuracy when handling information
- Strong team spirit and willingness to support across different areas
- An interest in learning new products, services, and systems (full training provided)
What you'll gain:
- Full training and ongoing development
- Experience supporting a variety of clients and industries
- Opportunities to build customer service, communication, and problem-solving skills
- Exposure to multiple channels including phone, live chat, messaging, and ticketing systems
- A supportive and collaborative team environment
- The chance to grow your career within an award-winning, expanding business
What you'll get:
- Starting salary of £26,368 per annum
- 33 days holiday, increasing with service
- Full training and real career progression opportunities
- Mental health and wellbeing support, including 24/7 doctor access
- Subsidised meals and free on-site gym
- Fun, social culture with regular events and celebrations
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!
Locations
Customer Service Advisor - Bespoke & PA Support in Wales, Wrexham employer: Moneypenny
Join our dynamic team in Wrexham as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With a competitive starting salary and opportunities for growth, we offer a unique environment that values your contributions while ensuring a balanced work-life schedule. Experience the satisfaction of making a difference in people's lives through bespoke support in a role that is both engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Bespoke & PA Support in Wales, Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moneypenny. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moneypenny before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Bespoke & PA Support in Wales, Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moneypenny:Your cover letter is your chance to shine! Tell us why you want to work at Moneypenny specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moneypenny!
How to prepare for a job interview at Moneypenny
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
