Scheduling Planner in Wrexham
Scheduling Planner in Wrexham

Scheduling Planner in Wrexham

Wrexham Full-Time 29000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Create scheduling plans to optimise service levels and manage staffing effectively.
  • Company: Join Moneypenny, a leading UK company known for its innovative tech and vibrant culture.
  • Benefits: Enjoy 25 days annual leave, mental health support, free gym access, and epic parties!
  • Why this job: Be part of a passionate team that values positivity, curiosity, and kindness while driving impactful change.
  • Qualifications: 2 years experience in a call centre or service environment; strong planning and organisational skills required.
  • Other info: Confidentiality and discretion are key; must be able to handle ambiguity and make decisions.

The predicted salary is between 29000 - 32000 £ per year.

Title: Scheduling Planner

Salary: Competitive

Location: Wrexham

Why work with us:

At Moneypenny, we\’re all about amazing people and innovative technology. As one of the UK\’s most respected and fast-growing companies, we\’ve built a culture where talented, passionate individuals thrive. We\’re a tech-focused, people-first business, and that shows in everything we do – from the market-leading solutions we build to the way we treat our people.

We\’re driven by our mission to make every interaction count, and our values – be positive, be brave, be curious, be kind – are at the heart of our culture.

What we do:

We\’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who\’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

Working closely with the Workforce Head of Operational Planning- your job is to create scheduling plans to achieve the optimum outcome for service levels based on the forecasted workload. Your passion for ensuring that we have the right people in at the right time and the right place, means you can deliver consistent planning methodology so that service level targets are consistently achieved.

Key Responsibilities:

  • Use Calabrio to optimise schedules across the business to ensure service levels are met. Continually ensuring data integrity within Calabrio.
  • Take a proactive approach, making recommendations for handling over and understaffing situations. ?
  • Maintain constant communication with the Operations team to coordinate staffing adjustments. ?
  • Focus on FTE\’s by delivering regular performance vs capacity analysis monitoring team changes and highlighting any risk? balancing workflow
  • Monitoring inboxes and dealing with any requests promptly.Maintain annual leave approvals and other ad-hoc leave requests within agreed service levels.?
  • Be a part of driving continual change working with the WFOM on forecast and schedules to identify continual improvements?.
  • Deliver the Business Continuity procedures in times of unexpected outages and incident management events. (i.e. Unplanned System Outages, Fire, Power failures, etc.)?
  • Proactively monitoring shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, real time performance?
  • Monitors Calabrio; reviews and provides recommendations for optimal intervals on all real-time non-phone activities (training, meetings, coaching, etc.)?

About you:

  • You will learn a lot of things on this team which are very confidential, so discretion is key, along with accuracy of inputting information.
  • 2 years min. previous experience in a call centre or service led environment
  • You will have strong planning and organisational skills with attention to detail. You need to be super organised as you have a lot of different jobs to do, and the ability to prioritise is essential.
  • Ability to work under pressure and manage competing priorities. You will have good written communications skills and the confidence and resilience to say no nicely to people.
  • Strong knowledge of Moneypenny and WFM management systems.
  • Proficient with Microsoft Office Suite or related software
  • Have the capability to handle ambiguity and make decisions with limited information

What\’s included:

  • Permanent contract
  • 25 days annual leave, plus bank holidays
  • Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
  • Access to our wellbeing room to help enhance your physical and mental wellbeing
  • Access to a 24/7 doctor line
  • Subsidised meals
  • Free on-site gym access

And did we mention our epic parties? We know how to celebrate in style!PLEASE NOTE: By clicking \’Apply\’, you will automatically be redirected to a new webpage, where you will be required to complete an online application to be considered for this role.

Candidates with the experience or relevant job titles of; Planning Officer, Technical Planning Assistant, RTPI, Technical Services Officer, Development Technician, Planning Administrator, Planning Controller, Planning Consultant, Development Control Planner, Town and Country Planning, Town and Country Planner, Energy Project Manager, Project Manager may also be considered for this role

Scheduling Planner in Wrexham employer: Moneypenny

At Moneypenny, we pride ourselves on fostering a vibrant work culture that champions innovation and prioritises our people. Located in Wrexham, our state-of-the-art headquarters offers not only competitive salaries and generous annual leave but also unique benefits like mental health support, a well-being room, and free gym access, ensuring our employees thrive both personally and professionally. Join us to be part of a dynamic team where your contributions are valued, and opportunities for growth are abundant.
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Contact Detail:

Moneypenny Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Scheduling Planner in Wrexham

✨Tip Number 1

Familiarise yourself with Calabrio, as it's a key tool for the Scheduling Planner role. Understanding its functionalities and how to optimise schedules will give you a significant edge during the interview.

✨Tip Number 2

Showcase your organisational skills by preparing examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to thrive under pressure, which is crucial for this position.

✨Tip Number 3

Research Moneypenny's culture and values thoroughly. Be ready to discuss how your personal values align with theirs, especially their focus on being positive, brave, curious, and kind.

✨Tip Number 4

Prepare to discuss your experience in handling ambiguity and making decisions with limited information. This is a vital skill for the role, so having concrete examples will help you stand out.

We think you need these skills to ace Scheduling Planner in Wrexham

Scheduling and Planning Skills
Data Integrity Management
Proficiency in Calabrio
Performance Analysis
Communication Skills
Attention to Detail
Organisational Skills
Ability to Prioritise
Problem-Solving Skills
Knowledge of Workforce Management Systems
Microsoft Office Suite Proficiency
Ability to Handle Ambiguity
Resilience Under Pressure
Discretion and Confidentiality

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Scheduling Planner at Moneypenny. Familiarise yourself with their mission and values, as this will help you tailor your application to align with their culture.

Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in call centres or service-led environments. Mention specific examples where you've demonstrated strong planning and organisational skills, as well as your ability to manage competing priorities.

Showcase Technical Skills: Make sure to mention your proficiency with Microsoft Office Suite and any relevant WFM management systems. If you have experience with Calabrio or similar software, highlight this as it is crucial for the role.

Craft a Strong Cover Letter: Use your cover letter to express your passion for the role and how your values align with those of Moneypenny. Be sure to convey your ability to handle ambiguity and make decisions under pressure, as these are key traits they are looking for.

How to prepare for a job interview at Moneypenny

✨Know Your Tools

Familiarise yourself with Calabrio and other WFM management systems before the interview. Being able to discuss how you've used these tools in previous roles will demonstrate your readiness for the Scheduling Planner position.

✨Showcase Your Organisational Skills

Prepare examples that highlight your planning and organisational skills. Discuss how you prioritised tasks in a busy environment, as this role requires managing multiple responsibilities effectively.

✨Emphasise Discretion and Accuracy

Since the role involves handling confidential information, be ready to talk about your experience with maintaining discretion and accuracy in your previous jobs. This will show that you understand the importance of these qualities.

✨Demonstrate Problem-Solving Abilities

Be prepared to discuss situations where you've had to make decisions under pressure or handle ambiguity. Highlighting your problem-solving skills will align well with the expectations of the role.

Scheduling Planner in Wrexham
Moneypenny
M
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