At a Glance
- Tasks: Handle calls and enquiries for diverse clients while providing excellent customer service.
- Company: Join Moneypenny, a top-rated company known for its supportive and inclusive culture.
- Benefits: Enjoy a competitive salary, generous leave, and a fun work environment with team events.
- Other info: Work in a unique office with a treehouse and enjoy career growth opportunities.
- Why this job: Be part of a dynamic team where your contributions are valued and friendships flourish.
- Qualifications: No experience needed; just bring your friendly attitude and great communication skills.
The predicted salary is between 26368 - 26368 £ per year.
Location: Wrexham
Salary: Starting salary of £26,368 per annum
Job Type: Permanent, Full Time
Working Pattern: You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you'll work set 8-hour days, between the hours of 8am and 6.30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.
Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny! People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.
What we do: We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The role: You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients. You will be an important point of contact for our clients' callers, answering queries and handling their calls, and accurately relaying messages within our system.
What you'll need: Although we welcome call taking experience, it's not required! What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same! You'll also require:
- A confident telephone manner with good interpersonal skills
- The ability to use your empathetic listening skills to deliver excellent customer service over the phone
- Great multi-tasking skills in a fast-paced environment
- Excellent problem-solving skills
- Good computer and data entry skills
Work for a company as amazing as you: 'I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.' 'Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.'
What's included: As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from:
- Permanent contract
- Starting salary of £26,368 per annum
- 33 days annual leave increasing to 37 with tenure
Telephone Answering PA in London employer: Moneypenny
Join our dynamic team in Wrexham as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With a competitive starting salary and opportunities for growth, we offer a unique environment that values your contributions while ensuring a balanced work-life schedule. Experience the satisfaction of making a difference in people's lives through bespoke support in a role that is both engaging and rewarding.
