Job Title:
Customer Service Advisor - Luxury Retail Team (Part time) Location:
Wrexham Salary:
£26,368 per annum pro rata Job Type:
Permanent, Part Time Working Hours:
You'll work a minimum of 12 hours per week, with hours available between the following times: 5pm - 7pm weekdays 9am - 9pm weekends What we do: We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across two continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta. The Role: Are you a smiley person, with a compassionate approach and an understanding of how to deliver exceptional customer service? Would you love to work in an environment where your contributions are recognised, rewarded, and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny. People are the heart of our business and many colleagues have been with us for years and years, join us and you'll soon feel like part of the family. We've worked hard to create a comfortable, eco-friendly, and inclusive environment where our people feel happy, and most importantly, at home. Following training you'll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets. Although we welcome call taking experience, it's not required! What you'll need: Experience gained providing outstanding customer service A resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls A confident telephone manner with good interpersonal skills Excellent problem-solving skills Good computer and data entry skills Work for a company as amazing as you: 'I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.' 'Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.' What's included: As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from: Permanent contract, working a minimum of 12 hours per week Starting salary of £26,368 per annum (based on 39.5 hours per week) with an enhanced weekend rate of an extra £2 per hour for Saturday and Sunday shifts 33 days annual leave increasing to 37 with tenure, pro rata (includes
Customer Service Advisor - Luxury Retail Team (Part time) in London employer: Moneypenny
Moneypenny is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a focus on employee growth, we offer ample opportunities for professional development and mentorship within our dynamic DevOps team. Located in Wrexham, our remote/hybrid model provides flexibility while working on cutting-edge cloud-native solutions across major platforms like AWS, Azure, and GCP.
