Head of People & Performance - Fixed Term Contract

Who are we?

Our Mission is to empower our financial services customers to better understand their clients’ needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships.

As an enterprise B2B2C company, our clients roll out our technology to improve their customers' journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience.

We’re a regulated entity offering AISP, PISP, and CISP services, trusted by leading banks, insurers, asset and wealth managers, pension companies, financial advisors, and fintechs to enhance financial outcomes for their clients.

What do we offer?

We have offices in London and Bristol together with access to co-working space. We offer the opportunity to work remotely (role, business and client dependent) with support for your home office set-up if required. We have regular all company away days and other company, client and team meetings, your attendance at which will be mandatory. This specific role is remote; however, you will be expected to spend time with colleagues in our London or Bristol offices. The successful job holder will live within 1 hour of Bristol or London.

• 5% company contribution towards your Pension from your very first day with us. 3% contribution from yourself.
• 25 days of holiday (plus bank holidays), rising to 30 days after two years; choose to take your entitlement to UK bank holidays at other times based on your own days of significance.
• Private medical insurance, including cover for pre-existing conditions, plus dental and optical benefit.
• 3 Months Moneyhubber Family Pay when you become a new parent.
• Permanent health insurance and life cover - much greater than the industry standard (death in service).
• Employee assistance programme.
• Professional development support, with dedicated allowance of time and money.
• Life event leave.
• Cycle to work scheme.
• EV Car Scheme.
• £750 towards professional memberships.
• Remote working benefits, including work from almost anywhere, access to co-working spaces and support for your home office set-up.
• High spec laptop.
• Holiday purchase.

Mission for the Role

Your mission is to ensure that as Moneyhub scales, high performance remains our baseline, not an afterthought. You will act as the architect and guardian of our performance culture, ensuring that growth does not dilute our mission-led intensity. As an Individual Contributor (IC) sitting within the L1 Leadership Group, you are responsible for evolving the frameworks, leadership capabilities, operational rigour, and scalable ways of working required to sustain a world-class, high-output organisation.

Core Responsibilities

• Performance Frameworks & OKR Leadership: Lead the evolution and adoption of a fit-for-purpose OKR framework that drives alignment and measurable impact. Champion accountability across all teams, ensuring the framework remains a tool for delivery rather than just administration.
• Leadership Development & Coaching: Internal Leadership Development Programme: Lead the programme in strict alignment with the established roadmap; deliver all modules and meet all timelines against that roadmap. L1 Leadership Group Training: Lead the training programme for the L1 group, ensuring full attendance, high engagement, and practical application of leadership principles.
• Strategic People Partnering & Advisory: Act as a grounded, trusted advisor to the L1 Leadership Group and all line managers on performance, culture, and organisational development. Lead Employee Relations (ER) cases with an intelligent balance of risk management and culture preservation.
• Operational Excellence & Reporting: Run reports and audits to ensure all people data and compliance requirements have clear, accurate documentation. Establish transparent ways to track and communicate productivity and engagement to enable better people decisions. Proactively use AI tools and effective prompting techniques to automate repeatable work, streamline people processes, and improve personal productivity and output. Identify and embed AI-enabled practices that create measurable efficiency gains, demonstrating tangible examples of time recapture, improved quality, and increased operational effectiveness.
• Onboard & Review: Support the continuous improvement and evolution of the end-to-end employee experience, from pre-boarding through to development, performance, reward, and exit. Support refreshed onboarding and probation processes that reinforce culture, clarity, and expectations from day one. Support compensation reviews and performance-linked reward strategies that recognise impact and contribution.

Requirements

Required Qualifications:

• Proven experience building and embedding high-performance cultures within scaling organisations.
• Strong experience designing, implementing and evolving OKR or goal-setting frameworks that drive measurable business impact.
• Demonstrated ability to influence senior leaders and hold teams accountable for delivery and outcomes.
• Experience leading leadership development programmes and coaching managers at multiple levels.
• Confident facilitating training sessions and workshops with senior stakeholders.
• Strong Employee Relations experience, with the ability to balance commercial thinking, risk management and people-first decision making.
• Trusted partner to leadership teams on organisational development, performance and culture.
• Highly organised with strong operational discipline and attention to detail across reporting, audits and compliance processes.
• Comfortable using people data, insights and reporting to support decision making and identify opportunities for improvement.
• Proven ability to identify and implement scalable ways of working within fast-moving environments.
• Experience leveraging AI tools and automation to improve productivity, streamline processes and increase operational effectiveness.
• Curious mindset with a passion for continuous improvement, innovation and smarter ways of working.
• Experience supporting end-to-end employee lifecycle initiatives including onboarding, performance, development and reward.
• Strong communication and stakeholder management skills, with the ability to build trust across all levels of the organisation.
• Comfortable operating as a hands-on Individual Contributor within a high-accountability environment.
• Experience working in high-growth, technology or mission-led businesses is desirable.