Product Manager

Who are we? Our Mission is to empower our financial services customers to better understand their clients’ needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships. As an enterprise B2B2C company, our clients roll out our technology to improve their customers journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience. We’re a regulated entity offering AISP, PISP, and CISP services, trusted by leading banks, insurers, asset and wealth managers, pension companies, financial advisors, and fintechs to enhance financial outcomes for their clients.

What do we offer? We have offices in London and Bristol together with access to co‑working space. We offer the opportunity to work remotely (role, business and client dependent) with support for your home office set‑up if required. We have regular all company away days and other company, client and team meetings, your attendance at which will be mandatory. This role is a remote first position however we would like the job holder to live within commutable distance to London or Bristol to spend regular time in our offices.

• 5% company contribution towards your Pension from your very first day with us.
• 3% contribution from your self.
• 25 days of holiday (plus bank holidays), rising to 30 days after two years.
• Choose to take your entitlement to UK bank holidays at other times based on your own days of significance.
• Private medical insurance, including cover for pre‑existing conditions, plus dental and optical benefit.
• 3 Months Moneyhubber Family Pay when you become a new parent.
• Permanent health insurance and life cover - much greater than the industry standard (death in service).
• Employee assistance programme.
• Professional development support, with dedicated allowance of time and money.
• Life event leave.
• Cycle to work scheme.
• EV Car Scheme.
• £750 towards professional memberships.
• Remote working benefits, including work from almost anywhere, access to co‑working spaces and support for your home office set‑up.
• High spec laptop.
• Holiday purchase.

The mission for this role is to own the end‑to‑end success of elements of Moneyhub’s suite of ‘hero’ products. This individual will deeply diagnose client problems, translate them into an actionable product strategy, and empower engineering to ship high‑value solutions. Success is measured by product adoption, growth in customer value, and direct revenue enablement.

Core Responsibilities & Weightings:

• Product Strategy & Roadmap (40%): Engaging stakeholders, running robust product discovery, identifying pain points, and synthesising complex market requirements into clear product outcomes and constraints.
• Engineering Collaboration & Execution (40%): Partnering with engineering to frame problems, scoping appetites, setting clear boundaries (e.g., using frameworks like Shape‑Up), creating focused pitch documents, and tracking product success metrics.
• Sales Enablement & Go-To-Market (20%): Developing compelling internal collateral, demo materials, and asset frameworks to support sales, marketing, and customer success in driving rapid market adoption.

What would success look like?

• 3-Month Ramp: Discovery & Foundation - Focus: Deep immersion into the product domain, tech stack, and internal workflows. Measurable Milestones (Target OKR Indicators): Complete an audit of current user journeys and insights capabilities, identifying the top 3 friction points based on usage data and client feedback. Successfully author and present 2 comprehensive “Pitch” or product scoping documents to engineering using internal delivery frameworks. Document at least 2 distinct workflows within their immediate product ownership that have been streamlined or accelerated using AI leverage tools.
• 6-Month Ramp: Execution & Optimization - Focus: Owning the delivery loop and tightening the GTM feedback mechanism. Measurable Milestones (Target OKR Indicators): Drive an autonomous product delivery cycle from shaping/discovery through to deployment, meeting agreed time and boundary constraints. Deliver a complete sales enablement toolkit (demos, collateral updates, positioning sheets) for a major insights/journey release, leading to a documented increase in internal sales confidence or customer pilot sign‑ups. Design and implement a automated data‑capture workflow that funnels usage insights from deployed features directly back to the sales and customer success teams.
• 9-Month Ramp: Strategic Impact & Transformation - Focus: Moving the needle on core business metrics and scaling transformation efforts. Measurable Milestones (Target OKR Indicators): Demonstrate measurable growth in customer adoption or engagement metrics across the Portals and Journeys portfolio (target % metrics to be confirmed upon hiring). Evidence a reduction in development cycle times or discovery overhead within their squad, directly attributed to system automation or AI workflow optimisation.

Essential Requirements:

• The Product Mindset: Relentlessly curious. Naturally asks “why” five times to isolate root customer problems and balances high empathy with hard business data.
• Influence without Authority: Exceptional collaborative leadership. Capable of aligning diverse stakeholders across tech, sales, and senior management behind a single vision.
• Extreme Ownership: A mindset that rejects shifting blame. They own the adoption failures, the engineering bottlenecks, and the strategic pivots, converting every misstep into transparent organisational learning.
• Structured but Fluid: Process‑minded enough to run rigorous discovery, yet adaptable enough to pivot clean‑cut priorities when unexpected data or market realities demand it.

Target Backgrounds & Flexibilities:

• Industry Sector: Experience within highly complex B2B SaaS ecosystems is required. While direct fintech, pensions, or smart decisioning software exposure is highly beneficial, we will flex for candidates with world‑class product fundamentals from adjacent complex data/SaaS fields.
• Scale‑Up Ecosystems: Past exposure to fast‑growing, lean scale‑ups is highly preferred. The candidate must be comfortable operating with less infrastructure, showing the hustle required to build processes from scratch rather than just maintaining them.
• Delivery Frameworks: Familiarity with modern product scoping models (e.g., Shape‑Up) is a distinct advantage, but secondary to their core ability to manage tech boundaries and deliver value.