Moneyfarm London seeks a hands-on, first-line manager to lead the UK customer service team. You will own day-to-day service delivery across phone, email and chat, set clear standards, measure outcomes, and coach a team toward excellence.
You will work with Customer Experience and other managers to identify issues, drive improvements, ensure regulatory compliance, and balance peak workloads. The role offers a flexible hybrid working model in a fast-growing fintech.
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UK Customer Service Lead - Wealth Management & CX employer: Moneyfarm
At Moneyfarm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. As a Software Engineer II - Backend, you will have the opportunity to work with cutting-edge technologies in a dynamic environment, while benefiting from continuous learning and growth opportunities. Our commitment to Agile methodologies ensures that your contributions are valued, and you will be part of a team that prioritises quality and customer satisfaction.
