Moneyfarm in London is seeking a Customer Relationship Manager to lead the UK customer service team. This hands-on role manages day-to-day service delivery across phone, email and chat, ensuring consistent outcomes and high customer satisfaction while working in a hybrid setup.
You will partner with the Customer Experience Manager, maintain strict service levels, develop team specialists in pensions/drawdown or direct investing, and contribute to product and operations improvements in line with
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UK Customer Service Lead – Relationship & Growth employer: Moneyfarm
At Moneyfarm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. As a Software Engineer II - Backend, you will have the opportunity to work with cutting-edge technologies in a dynamic environment, while benefiting from continuous learning and growth opportunities. Our commitment to Agile methodologies ensures that your contributions are valued, and you will be part of a team that prioritises quality and customer satisfaction.
